Feb 21, 2012
Exciting news for us in the launch of independent customer reviews of Moth Prevention using the best online user-review service, Feefo
We’re committed to customer service and transparency and this move demonstrates our desire to help new customers with real feedback on both our service and individual products, the latter being a unique feature of Feefo user reviews compared with other user review services. MothPrevention.com will display user feedback at the individual product level in order that visitors to our website can make well informed choices about which product is right for their particular needs and how well it has performed for other customers.
Why Feefo? Well, we looked at ekomi and TrustPilot, the competing independent schemes, but TrustPilot doesn’t do product reviews in addition to service and when trying to respond to a very recent request to rate a contact lens supplier on ekomi they made it very difficult to post a constructively negative review! With Feefo, our customers get instant access to their product selections, can rate each individually and it can be completed in 30 seconds. Say no more other than we want honest, complete and timely feedback to keep improving our standards and products for our customers!
Feedback enables us to deal with service issues, make information clearer on the website and respond to product concerns quickly – you’ll see us responding to individual customer concerns on Feefo.
A big thank you to all our customers and especially those who take an additional few seconds to give us this invaluable insight into their experiences.
MothPrevention.com – The UK’s Widest Range for Moth Control