This site is owned and operated by Broad Oak Retail Limited (" Broad Oak Retail", "we" or "us"), registered office: Unit 3, New Barn, Lower maiden Newton Farm, Crockway, Dorchester, Dorset DT2 0BY. Should you have any queries regarding our Terms and Conditions or have any comments or suggestions on or about our website, please email us at firstname.lastname@example.org
Password/Account Security The personal information relating to your name, e-mail address, billing address, delivery address, telephone number(s), product selections, credit card or other payment information ("Personal Information") which you are required to provide when you register as a customer must be true, accurate, current and complete in all respects; and you will notify us immediately of any changes to your Personal Information by contacting our Customer Service Representatives by e-mail to email@example.com You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Broad Oak Retail shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Ownership of Rights All rights, including copyright, in this website are owned by or licensed to Broad oak Retail. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Broad oak Retail. You may not modify, distribute or re-post anything on this website for any purpose. We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice. We shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the website.
Accuracy of Content Broad Oak Retail has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Broad Oak Retail disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Broad Oak Retail shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Damage to Your Computer Broad Oak makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Broad Oak Retail shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Availability All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Ordering Errors You are able to correct errors on your order up to the point at which you click to submit your order on the final page of our online ordering process.
Delivery Charges Delivery charges may vary depending on the type of products ordered and the service you select and any refunds will be at the discretion of Broad Oak Retail.
Although we provide a ‘Next Working Day’ delivery option we can not provide a 100% Guarantee that your order will be delivered next working day (Mon-Fri). There is unfortunately always the minor risk that due to internal challenges met by Courier companies a pick-up from our warehouse will fail, or that a delivery to destination may fail. We cannot offer a refund for a delivery charge where deliveries have been delayed by the Courier network
Cancellation Right Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. When goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.
Returns Policy We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product. Returns should be made within a reasonable time (3 Months as per our 100% Satisfaction Guarantee) and in original, undamaged and/or untampered with packaging following the procedure outlined in the Returns section of this website. We will refund the price of the item to the purchaser, or exchange the product if an exchange has been requested, once it is received by us. Please consider that you have a duty of care for the products during the cancellation period. Where a refund is requested Goods will be refunded within 30 days. None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Links to Other Websites To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources and do not review or endorse and are not responsible or liable, directly or indirectly for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Exclusions of Liability Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Broad Oak Retail or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Other Legal Notices There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions govern your use of this website.
Changes to Legal Notices We reserve the right to change these Terms & Conditions from time to time and you should look through them as often as possible.
Use of this Website from Outside the UK Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Broad Oak Retail makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, Jurisdiction and Language This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English. These Terms and Conditions do not affect your legal rights.
Security We use Internet standard encryption technology to protect your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key. In addition you can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.mothprevention.com in your browser address window.
Please note that we will never ask for a customer to confirm any account or credit card details via email - If you receive an email claiming to be from mothprevention.com asking you to submit account or credit card details please do not respond.