Service Reviews

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Honest

Feefo will only invite genuine customers who have bought from the site to leave feedback. This ensures that the feedback you read is from real consumers who provide valuable information and is not written by clever marketing people to make the company look better than they are.

Unbiased

All feedback received, both positive and negative, is displayed publicly on the Feefo website. Whilst it is wonderful to get glowing reviews, consumers accept that not every company gets it right every time and a company can be measured on how good they are by the way they respond to their clients when things dont quite go perfectly.

Independent

Feefo is a wholly independent company, established to provide an opportunity for e-commerce businesses such as to outsource the role of collecting genuine customer feedback about the overall service experience and the quality of the products purchased. None of the feedback received is manipulated or edited to favour the retailer what we receive is what is displayed.

Service Reviews

★★★★★
02-Apr-2020
: Good product, good service - definitely will buy again from Moth Prevention.
★★★★★
02-Apr-2020
: Delivered very promptly. Will use again.
★★★★★
02-Apr-2020
: Quality of the products. Prompt response to the order. Disappointed that it wasn't clear that I should also have ordered another moth trap. I have only one from the original order placed by my daughter. why wouldn't someone not query why I needed six refills?
★★★★☆
30-Mar-2020
: Good range of products and good info
★★★★★
30-Mar-2020
: very quick and efficient and another voucher for money off thank you
★★★★★
29-Mar-2020
: Yes
★★★★★
28-Mar-2020
: Quick delivery. Thank you!
★★★★★
27-Mar-2020
: Good, effective product at a good price; delivered very swiftly.
★★★★★
26-Mar-2020
: The best traps on the market. They really catch a lot of moths. Easy to use .
★★★★★
18-Mar-2020
: Effective products, fairly priced, and with excellent customer service and rapid delivery - what more need I say? I particularly appreciate the reminder at the start of moth season!
★★★★★
16-Mar-2020
: prompt delivery,good value and efficient. I have used Moth Prevention for many years.
★★★★★
08-Mar-2020
: Efficient and easy website to use. Products excellent
★★★★★
07-Mar-2020
: Easy and efficient and products very effective
★★★★★
04-Mar-2020
: Came very promptly
★★★★★
03-Mar-2020
: Best product I’ve found to prevent moths along with clothes protectors in drawers and wardrobes.
★★★★★
02-Mar-2020
: I have tried many different pheromone sticky moth traps and none have ever trapped a moth except this brand.
★★★★★
01-Mar-2020
: Prompt delivery
★★★★☆
20-Feb-2020
: Received in timely fashion.
★★★★★
17-Feb-2020
: I did not know what to expect but they worked. I bought 6 boxes (18 traps) and placed them all over the house. It took about a week but the traps started showing results. The most successful were in the closet (horror!) and strangely enough in the master bathroom. I think we placed them too late for this moth cycle: the time to realize we had the infestation then ordering the traps, the adults most probably had the time to lay they eggs. So I wonder if they will catch even more moths in a month or two when the larvae will turn into adults.
★★★★★
15-Feb-2020
: Excellent speedy service.
★★★★☆
13-Feb-2020
: Very efficient, next day delivery as promised and help desk was very pleasant and able to answer/discuss queries knowledgeably
★★★★★
27-Jan-2020
: This is my third experience with this company. All three times, their service was excellent. Their products have worked for me and helped me clear my house of carpet moths. I keep maintenance traps around in key areas as a prophylaxis measure. They've sold me.
★★★★★
25-Jan-2020
: fast and simple
★★★★☆
21-Jan-2020
: Quick and accurate
★★★★★
27-Dec-2019
: Quick shipping, sturdy packaging, superior product. My only complaint is I wish I had known about this product 5 years ago. I will never be without these Moth Traps again. In addition to the traps, I smashed the moths I would find on the walls and ceiling. It took 4 months, but I haven't seen one in over a month. I would recommend these to anyone.
★★★★★
26-Dec-2019
: Excellent, fast service.
★★★★★
12-Dec-2019
: Fast service but the product I bought was the worst. Not their fault.
★★★★☆
03-Dec-2019
: I bought the 'greener' spray and the silicone powder. Hope it's done the trick on the affected carpet. Not sure the traps will catch much as this is surely a less active season for moths. Nothing so far, and will plan to renew them as we get nearer spring when the problem will be more likely to recur.
★★★★★
02-Dec-2019
: Service was fine. Product is disappointing. Not a single moth attracted to trap. I’ve killed several on wall within a couple of feet of the trap but they completely ignore it.
★★★★★
01-Dec-2019
: We have had a clothing most infestation that we have been working on for 2 years - along with our “no poison” professionals. Now we just keep a watch on everything with your moth traps which are finally (usually ) empty. We are store bought trap professionals!! We have tried every kind of trap - during the worst of times and now. We all agree that for some reason your traps are best. This is NOT a paid commercial for your product. Just our experience.
★★★★★
29-Nov-2019
: Great product I am huge fan and easy to see that it WORKS!
★★★★★
28-Nov-2019
: Moth prevention were extremely efficient, prompt and polite. I will continue to recommend them to all my customers
★★★☆☆
25-Nov-2019
: Spent c£80, which apparently qualified for a free upgrade to next day delivery. It took 4 days for delivery (paid for - no upgrade to free next day delivery). Haven't tried the product as yet, so can't comment on how good this is.
★★★★★
19-Nov-2019
: Best results of all treatments tried
★☆☆☆☆
18-Nov-2019
: I never received my product. I have left several messages. No response. Horrible service
★★★★★
11-Nov-2019
: The refills arrived fast. I like that I can order refills and not have to purchase the entire trap. The product is more expensive than others but seems to work much better than other products I have tried.
★★★★★
08-Nov-2019
: Easy to navigate
★★★★★
05-Nov-2019
: They attracted the adult moths really well.
★★★★☆
21-Oct-2019
: It really worked in the past, I bought another batch, just in case, since it's getting to be fall . Howevver I don't know about the customer service, since I haven't had to contact them.
★★★★★
20-Oct-2019
: A good product delivered on time
★★★★★
17-Oct-2019
: Great service
★★★★★
13-Oct-2019
: Staff are available to give advice over the phone and are very helpful. Products are reasonably priced and are dispatched promptly.
★★★★★
02-Oct-2019
: After easily placing order, shipment arrived within days.
★★★★★
01-Oct-2019
: great product; great service--just more pricey than I would like . . .
★★★★★
30-Sep-2019
: Efficiency, speed, trustworthiness and excellent product.
★★★★★
28-Sep-2019
: Very happy with my anti moth products, will definitely buy again from Moth Prevention.
★★★★★
19-Sep-2019
: Prompt delivery
★★★★★
18-Sep-2019
: very good! speedy.
★★★★★
17-Sep-2019
: Excellent product. Well made, easy to assemble. Attracts a substantial number of male moths. Per the instructions, if you do not see moths stuck on the trap after a few days - try another location - until you see moths trapped. It is also important to purchase more than one trap unless you live in a very small apartment. We have found that these last (attract) longer than promised. We definitly re-ordered fresh traps several times, but we put the 'old' ones in other places and they still trapped some moths. It sounds trite, but we tried others until we found these ... and they are the BEST by far. Customer service is A+
★★★★★
15-Sep-2019
: Quickly and efficiently sorted a problem with my delivery - all within 24hrs
★★★★★
10-Sep-2019
: Delivery was very quick and the spray arrived within 2 days of ordering.
★★★★★
07-Sep-2019
: I have been buying this product for years because it takes a long time to get rid of moths. These are the best traps they really attract and capture the moths. I make sur I replace them every 3 to 4 months.These traps have really made a difference for me but You also need to look for the moths and kill them when you see them the traps won't do it all it is a team effort.
★★★★★
04-Sep-2019
: Another brand caught only three moths during the same time period as the Moth Prevention traps, which caught thirty-one. I still see the occasional moth, but not as many or as often.
★★★★★
04-Sep-2019
: I was easy to make the purchase, and the product works great.
★★★★★
03-Sep-2019
: This product works well. The traps seem to better than most at attracting the moths. I am also using their moth spray now and it seems to be doing the trick.
★★★★★
03-Sep-2019
: The website was easy to use. Confirmation was quickly received as was shipping notice. Package arrived is quick time. Very pleased. Thanks.
★★★★★
31-Aug-2019
: It arrived quickly and was what I wanted
★★★★★
29-Aug-2019
: Quick delivery, excellent products and I would recommend them to my friends.
★★★★★
28-Aug-2019
: Very effective and will purchase again
★★★★★
27-Aug-2019
: Excellent service
★★★★☆
27-Aug-2019
: Fast service. I bought the kit first and then a second bottle of the spray. These moths are a real problem, the bomb, dry powder and spray seem to work but two months later we are still not absolutely sure that we have finished them off. Hands and knees work with a bamboo skewer in damaged areas of carpet, pulling up the carpet edges, vacuuming daily was still finding the grubs and the occasional adult moth after six weeks work, we are now two weeks clear. The stuff sold helps, but you've got to work at it.
★★★☆☆
25-Aug-2019
: Service and delivery no problems, however, the products do not appear to be working.
★★☆☆☆
23-Aug-2019
: Speedy delivery but it would be more helpful to supply instructions in English rather than German about how to assemble the moth trap. I had to email the company to ask how.
★★★★★
18-Aug-2019
: Easy to communicate with by email and get help
★★★★★
17-Aug-2019
: Seems to control problem!
★★★★★
14-Aug-2019
: All you want to know when you have an infestation, is 'how can I get rid of it as fast as possible?' Moth Prevention solved this by sending me a box of stuff and a set of instructions. All I had to do was follow them, using the kit supplied and the infestation was gone. Wonderful.
★★★★☆
13-Aug-2019
: Best product I’ve tried
★☆☆☆☆
13-Aug-2019
: My package arrived all crushed/damaged and I didn't receive my entire order - A total wast of $73!!!! I don't have the time or energy to fight with customer service to get a refund or the rest of my order - ugh!!! From my order below I only receive 1 of the 2 packs, so basically I am out of pocket $45!!!!! Do not order from this company! Thank you for placing your order with moth-prevention.com! This email is to confirm your recent order. Date 07/24/2019 **personal information removed by Feefo**
★★★☆☆
11-Aug-2019
: The service is very good - I am less happy with the product. The sticky strips are difficult to get off their backing without getting stuck to it yourself.
★★★★★
11-Aug-2019
: Catching lots of moths after discovering a nest. Helpful to discover how big the problem is.
★★★★★
09-Aug-2019
: Promt delivery and and an effective product
★★★★★
07-Aug-2019
: These traps are easy to set up, last 90 days, and are very effective at catching moths. I tried side-by-side comparisons with other moth traps, and the MothPrevention traps were MUCH more effective than other brands that I tried.
★★★★★
06-Aug-2019
: Helpful advice
★★★★☆
05-Aug-2019
: Good efficient service
★★★☆☆
05-Aug-2019
: The service i had was really excellent. They couldn't deliver the two replacements in time for when i needed them but they actually tried to deliver personally so in my opinion that is the best service you will get.
★★★★☆
03-Aug-2019
: There was a delay in availability
★★★★★
03-Aug-2019
: Items arrived quickly, well-packaged.
★★★★★
02-Aug-2019
: Easy ordering, good value for money, excellent product.
★★★★★
01-Aug-2019
: Great product and prompt delivery
★★★★★
29-Jul-2019
: Rapid response to our order. First rate commodities, Thank you.
★★★★★
29-Jul-2019
: Works great we bought complete traps and are now ample to purchase refills
★★★★☆
29-Jul-2019
: The moth traps are great, so is the smoke bomb. So far I can't open the spray bottles. Arrived promptly.
★★★★★
26-Jul-2019
: Only product which traps cloths moths.
★★★★☆
25-Jul-2019
: I put the moth bomb in the loft as we kept finding baby moths in one bedroom no where else used one then another one 2 weeks later still finding a few but not as many I’ve put two in there now and so far no more moths
★★★★★
22-Jul-2019
: Efficient,friendly service.
★★★★★
17-Jul-2019
: Quick and accurate.
★★★★☆
16-Jul-2019
: Reasonably fast shipping.
★★★★★
16-Jul-2019
: Courteous, timely and helpful response. Thanks!
★★★★★
15-Jul-2019
: Service was prompt and professional. The Moth-Prevention product is the only one that works!
★★☆☆☆
15-Jul-2019
: I paid almost $10 plus shipping and I only received 1 moth trap. My understanding was they came in package of 3. I would like to order more from you and now I will not. Additionally, I first ordered you on Amazon where I have free shipping. This time I ordered directly and paid as much in shipping as I did for the product. Please send 2 more moth traps.
★★★★★
13-Jul-2019
: Great products so far. When I had a slight issue with one thing I bought, they had great customer service
★★★★★
13-Jul-2019
: Quick response and delivery.
★★★★★
13-Jul-2019
: Great product. We tried so many different brands and this one is the only one that really works. The only negative thing is that I used to buy it through Amazon but you can't get it there anymore. Now it took much longer ( and a little more expensive) to get it direct from the company
★★★★★
11-Jul-2019
: Good product delivered fast with full explanation
★★★★★
09-Jul-2019
: i'd buy again. excellent product.
★☆☆☆☆
09-Jul-2019
: I ordered the wrong item and have emailed them twice for for return instructions. I have heard nothing. There is no phone number available to call. The customer service is terrible!
★★★★★
08-Jul-2019
: They seem to work
★★★★★
07-Jul-2019
: I have tried other moth traps and nothing is caught. I put moth prevention out and the moths are instantly swarming the traps
★★★★★
07-Jul-2019
: Arrived on time.
★★★★☆
05-Jun-2019
: Arrived timely
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4.6/5
★★★★★
based on Independent Customer Feedback