Service Reviews

About Feefo

Honest

Feefo will only invite genuine customers who have bought from the site to leave feedback. This ensures that the feedback you read is from real consumers who provide valuable information and is not written by clever marketing people to make the company look better than they are.

Unbiased

All feedback received, both positive and negative, is displayed publicly on the Feefo website. Whilst it is wonderful to get glowing reviews, consumers accept that not every company gets it right every time and a company can be measured on how good they are by the way they respond to their clients when things dont quite go perfectly.

Independent

Feefo is a wholly independent company, established to provide an opportunity for e-commerce businesses such as to outsource the role of collecting genuine customer feedback about the overall service experience and the quality of the products purchased. None of the feedback received is manipulated or edited to favour the retailer what we receive is what is displayed.

Service Reviews

★★★★★
12-Jul-2020
Christopher Sweet : The fumer seemed to rid us of the little blighters after spraying the carpet with Moth Expert Spray. We shall have to see if it is a permanent solution.
★★★★★
12-Jul-2020
Trusted Customer : This is amazing!
★★★★☆
11-Jul-2020
Trusted Customer : I have already given you a review - this is my second order of this product
★★★★☆
11-Jul-2020
Patrick Cornwell : Good thanks. That’s all
★☆☆☆☆
09-Jul-2020
Kelly Pelland : The clothes moths happily flew all around the traps we set out, laying eggs and hatching even more moths. They loved the traps - I think of the 10 traps we put out, we caught maybe 10 moths - probably just by happenstance. Did not work at all. Oh, and we KNOW they're clothes moths since our clothes all have holes.
★★★★★
07-Jul-2020
Kathleen Bass : Put one of traps in a closet where I thought there was no moth activity. Caught 15 in one day’s time.
★★★★★
07-Jul-2020
Trusted Customer : Item was delivered a couple of days after the order was placed, was easy to put together and appears to be doing the job.
★★★★★
07-Jul-2020
Trusted Customer : this has been the only product which has worked for me (I have tried several other pheromone products with no results.)
★★★★☆
07-Jul-2020
Florence Hodgson : Very quick service
★★★★★
06-Jul-2020
Mrs Linda Connell : I have a moth problem this year and hired a professional exterminator to help. They gave me moth traps to no avail. So I order your traps and was very happy that they catch numerous months after only a few days. I showed my exterminator and he was shocked at the comparison. We have many wool Persian rugs that attracted them. Thank you. I will order many more traps.
★★★★★
05-Jul-2020
Mary Collins : I think these traps will be far superior to others I have purchased in the past. These were recommended by my exterminator. A little early to know if they are working although as soon as they were taken out of the package, the little moths started flying around!!
★★★★★
05-Jul-2020
Trusted Customer : This is the third order from Moth Prevention. These traps work better than the many others that I have tried. Best product on the market as far as I can tell.
★★★★★
04-Jul-2020
Jon Cade : Produce works great have used only these for years kept us well informed
★★★★★
03-Jul-2020
Trusted Customer : Quick delivery. Traps are working well, attracting and capturing many moths.
★☆☆☆☆
02-Jul-2020
Sian Barker : I ordered in a hurry and it was only when I received the goods that I realised you were charging a ridiculous amount of money for the cardboard moth traps! Approx £27 for 3 cardboard moth traps!! I have ordered from you before and I am sure they were not that expensive.
★★★★☆
02-Jul-2020
Ray Deeks : Fine and quick but my plastic holders are slightly too tight
★★★★★
01-Jul-2020
Trusted Customer : Delivered on time, product as advertised. Unnfortunately dont seem to do anything...the moths hide in the blocks.
★★★★★
01-Jul-2020
Veronica Morriss : Excellent service, quick delivery and would certainly recommend.
★★★★★
30-Jun-2020
Trusted Customer : Good product, timely delivery. Instructions for using the spray should be on a separate sheet in a larger font, though.
★★★★★
30-Jun-2020
Sal Bruno : Great product
★★★★★
27-Jun-2020
Trusted Customer : These are the only moth traps that work. I have tried everything on the market.
★★★☆☆
27-Jun-2020
Trusted Customer : They ship and arrive within a week which is nice, but I wish I could still get them on Amazon using my ptrime account, that only takes two days.
★★★★☆
26-Jun-2020
Trusted Customer : Provided good standard service. Nothing outstanding but good service as every company should provide.
★★★★☆
25-Jun-2020
Trusted Customer : Items were as ordered, and arrived promptly. Unfortunately, the items don't seem to have had any effect on the moths - my moths seem only to attack carpets - traps are probably for clothes moths.
★★★★★
24-Jun-2020
Trusted Customer : Killed clothes moths efficiently. I try to use it regularly to keep the moths at bay in an old house
★★★★★
23-Jun-2020
Trusted Customer : Pleased to say that it worked as they said it would. Much better solution - though long-term - than other recommendations. Their follow-up is helpful and delivery was fast and easy.
★★★★★
22-Jun-2020
Trusted Customer : They were helpful on the phone. Delivery was very quick.
★★★★★
21-Jun-2020
Sara : Hi the service is very good but not quite got rid of the moths yet
★★★★★
20-Jun-2020
Trusted Customer : Good product , have purchased before. We do not have a moth problem , just purchased just in case . Thanks
★★★★★
18-Jun-2020
Trusted Customer : Excellent in every way.
★★★★★
17-Jun-2020
Roger Perrin : Good product quicly and efficiently delivered
★★★★★
15-Jun-2020
Trusted Customer : Responded well to queries and resolved a couple ofproblems quickly
★★★★★
15-Jun-2020
Trusted Customer : Quick deiivery and easy to use
★★★★★
14-Jun-2020
Trusted Customer : Fast deliver
★★★★☆
14-Jun-2020
Trusted Customer : Collected lots of moths, but after three weeks still quite a few crawling around the carpet, even with three traps in the room.
★★★★★
14-Jun-2020
Trusted Customer : Excelllent service, fast delivery and would recommend the products.
★★★★★
13-Jun-2020
Robert Pace : While cleaning my wardrobes during the national pandemic, I discovered several very expensive cashmere sweaters had moth damage. I believe the damage was older, but did not want to take chances with my luxury suits, jackets & shirts. I found Moth Prevention online & researched. Purchased traps & refills, arrived quickly. I thoroughly followed directions & placed traps in key locations. To date nothing in the traps yet (30 days). I was not expecting to find moths, I purchased for FUTURE protection & peace of mind of controlling infestation. I recommend this product.
★★★★★
12-Jun-2020
Mary Corda : Excellent. Item arrives swiftly and exactly as ordered.
★★★★★
12-Jun-2020
Trusted Customer : Products arrived quickly and, two weeks after treatment, no sign of moths. Treatment included hoovering, bombing and spraying round the room parameters.
★★★★★
11-Jun-2020
Linda Caven : Excellent service
★★★★★
10-Jun-2020
MONYEL MIGUEL : Product arrived on time and as described. Fast and effecient service.
★★★★☆
10-Jun-2020
Trusted Customer : Quick service
★★★★★
09-Jun-2020
Steve Orlich : Excellent product and quick delivery with good communication the whole way!
★★★★☆
08-Jun-2020
Trusted Customer : These traps do catch these pesky moths but if you have a house you do need a lot of them tp cover the whole house at least 6
★★★★★
08-Jun-2020
Trusted Customer : Quick service.
★★★★★
08-Jun-2020
Derek Pearson : The delivery and the product were both first rate, I couldn't ask for more.
★★★★★
07-Jun-2020
Andrew Clive : I received the delivery in North Yorkshire within 24 hours of giving the order. A remarkable achievement particularly in the time of lock-down from Covid-19.
★★★★★
07-Jun-2020
Fiona Macdonald : Brilliant product and fast efficient delivery
★★★★★
07-Jun-2020
Trusted Customer : The most informative and with amazing follow-up.
★★★★☆
07-Jun-2020
Trusted Customer : Would have gotten a 5 if instructions on assembling/installing were included.
★★★★★
07-Jun-2020
Anne Braithwaite : Service good, now need to catch the moths!
★★★★★
06-Jun-2020
Trusted Customer : Excellent and worked
★★★★☆
06-Jun-2020
Josephine Power : quicker despatch would have been better.
★★★★★
06-Jun-2020
Diana Millerick : The product arrived quickly and the directions were easy to follow. The design of the trap blends in to the space where I put them. Success almost immediately. Plan on ordering more! Wish I had known they existed years ago!
★★★★☆
06-Jun-2020
Trusted Customer : Took a while to arrive, but this could be due to current postal service overload. Feel that product is a little overpriced.
★★★★☆
06-Jun-2020
Trusted Customer : Yes. I would recommend these traps.
★★★★★
04-Jun-2020
Carol Farrow : Great service
★★★★★
04-Jun-2020
C Smith : I sent for the moth prevention kit because I was finding the occasional small moth circling the bedroom light at night or fluttering about in the kitchen or hall when we awoke in the morning. I couldn't find where they were coming from but I didn't want to risk an infestation. The pack came with 3 easy to construct moth traps and since installing them I haven't seen a single moth. I have no idea where they've gone but it can't just be a coincidence!
★★★★☆
04-Jun-2020
Trusted Customer : The product was sent promptly, and well packaged. The items were as ordered with clear instructions.
★★★★★
03-Jun-2020
Kenneth Best : Always fast delivery. Exactly as ordered and no problems.
★★★★★
03-Jun-2020
Mr. Charles MacKinnon : the strips seem to work, there have great customer service
★★★★★
01-Jun-2020
Donald Headley : Better than any other I tried
★★★★★
31-May-2020
Carole Moore : The product I purchased works extremely well, Delivery was timely t herefore happy customer
★★★★★
30-May-2020
Trusted Customer : They supplied me with the correct goods
★★★★★
29-May-2020
Dorothy Feldman : I think so highly of the carpet moth traps that I made a video testimonial.
★★★★★
29-May-2020
Pamela Powers : Fast shipping and was very easy to order online.
★★★★★
29-May-2020
Trusted Customer : Easy to use website. Query answered promptly and helpfully, parcel arrived well packaged and as speedily as the lockdown post allowed. Thank you!
★★★★★
29-May-2020
Valerie Davies : The order arrived very promptly, I was warned when it would arrive and they WORK - already many moths caught!!
★★★★★
28-May-2020
Trusted Customer : Fast service. Effective product.
★★★★★
28-May-2020
Crispin Lee : Easy to order and prompt delivery.
★★★★★
28-May-2020
Trusted Customer : Yes would recommend to others
★★★★★
26-May-2020
Trusted Customer : these are very good
★★★★★
25-May-2020
Cheryl Buddington : These moth traps work VERY well - I am actually optimistic that I can get rid of the cloths eating moths!
★★★★★
24-May-2020
Trusted Customer : Quick, easy transaction. Item came really quickly in the post too.
★★★★★
23-May-2020
Trusted Customer : Quick and efficient
★★★★★
23-May-2020
Trusted Customer : Great for determining if u hv moths
★★★★☆
21-May-2020
Helen Dawson : The company sent the wrong powder initially, but as soon as I emailed them, they apologised and sent the right one straightaway. Service on both occasions was quick.
★★★★★
20-May-2020
Barbara Vilutis : They really work. The refills are out of stock. When will they be available?
★★★★★
20-May-2020
STEVEN CHABALIK : service was excellent as was the product.
★★★★★
20-May-2020
Trusted Customer : Easy checkout, fast shipping. I came directly here vs. Amazon because the price and ship cost was the same if not cheaper than elsewhere. Also I'm trying to shop Amazon less.
★★★★☆
20-May-2020
Trusted Customer : Yes would use again
★★★★★
20-May-2020
Trusted Customer : Would recommend this company. Good communication.
★★★★★
19-May-2020
Trusted Customer : Delivery effective and timely. Didn’t get rid of all moths - most of them, but we are still seeing some.
★★★★★
19-May-2020
Caryl Travess : Very fast transaction.
★★★★★
19-May-2020
Trusted Customer : Easy to order, informed staff who were very helpful previously, I would order again from them if need by.
★★★★★
18-May-2020
Trusted Customer : great product, fast service, decent price. Thanks.
★★★★★
17-May-2020
Trusted Customer : Good service and delivery
★★★★★
17-May-2020
Carol Solomon : this is a great product, the best for capturing moths.
★★★★★
17-May-2020
Steven Kladstrup : I've used moth traps from ANOTHER COMPANY whose directions were so bad that I was misled into removing a little disc from the trap that I later realized was the component that contained the pheromone/moth attractant. The traps themselves had a nice, innovative design that I appreciated, but the illustrations in the directions that accompanied them were just wrong and misleading, ultimately leading me to deploy a bunch of their traps that didn't work. And on top of that, when I did deploy them correctly, they worked only okay. Again, these were traps from ANOTHER COMPANY. The traps from Moth-Prevention.com provided a FAR SUPERIOR experience. There was nothing misleading or vague about how to use them, and the moment they were deployed, the moths literally came running. I'm serious. I deployed nine traps in multiple spots in my house, and in 3/4 of the cases, as I was setting each trap in a chosen spot, I saw a moth, previously hidden out of sight, come flitting around, obviously attracted by the trap. It was like flipping a switch and watching the result in real-time. After only a few days, a ton of moths had been trapped, and the problem has been dealt with. Successfully! So I give two thumbs up to Moth-Prevention, and I recommend them enthusiastically to anyone with a moth problem.
★★★★★
17-May-2020
Trusted Customer : The traps were attracting moths before they were even unwrapped! Service was fast. Can't get the stuff to kill the moth, due to n95 masks not being available. Thus, i don't know how that product works...I wonder about it anyway, because I have indoor cats.
★★★★★
14-May-2020
JamesB : As is typical for this company, the customer service is at the top of those internet businesses I patronize. Better than Amazon, or Best Buy or several others. They do try, but this company and Nuts.com are among the best. The website is easy to navigate and their response time is less than 24 hours. I have been a repeat customer 4 times. Their product is also the best I've found for this product type.
★★★★★
14-May-2020
Dorothy Feldman : Excellent product, superb customer service
★★☆☆☆
14-May-2020
Sharon Gujral : Arrived reasonably quickly
★★★★★
14-May-2020
Trusted Customer : very good.
★★★★☆
14-May-2020
Trusted Customer : All products arrived in a timely manner. Did not get a reply to my phone call with a query though.
★★★★★
14-May-2020
Trusted Customer : Great service & products worked pretty good.
★★★★★
13-May-2020
Trusted Customer : As usual, on time and what I needed.
★★★★★
13-May-2020
barbara coon : Great product. Really works!
★★★★★
13-May-2020
Jackie MacDonald : These traps work!! Our pesticide company recommended them, will use again if needed.
★★★★★
13-May-2020
Trusted Customer : Yes I would recommend them again
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4.5/5
★★★★★
based on Independent Customer Feedback