Service Reviews

Dear Customer We’re sorry that you did not realise that our Smoke Bombs would set off Smoke Detectors. We do mention this information within our FAQ’s for Smoke Bomb usage on our product pages. We will review the content of our website to make sure that this information is more clearly displayed. Best wishes Amanda

Dear Customer If you are not seeing any moths on the Traps it could be for the following reasons: 1) The moth you are targeting is not one of the Moths mentioned above. You may like to view our guide on Identifying Clothes and Carpet Moths. Our Traps catch the following types of Moth: •Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) •Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) •White Shouldered House Moth (Endrosis sarcitrella) •Brown House Moth (Hofmannophila pseudospretella) The traps attract the active adult male moths and can be kept in place for 12 weeks after opening. 2) It could be due to the stage in the moth life cycle. The moths you are seeing flying around may be females and juveniles, so when the males mature and are sexually active they will be attracted to the Traps. 3) Positioning of the Traps is important. They need to be 3-6 feet above carpet level. If you have any other moth deterrents placed nearby they can distract from the Traps. If you require more information it can be found in this article How to Maximise the Effectiveness of Your Moth Traps. If you need any further help and assistance please contact us at help@mothprevention.com Best wishes Amanda

Thank you very much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you use our our Traps regularly and many thanks for your continued custom. Best wishes Amanda

Thank you for your 5 star review on our Midi Fumer. We are delighted to read that you found this effective and many thanks for your custom. Best wishes Amanda

Thank you for your 4 star review on our Moth Killer Kit. The powerful insect powder is part of the Killer Kit because it is professional quality and kills a variety of pests including moths. It can reach into cracks and crevices where moths are known to hide and can be used on carpets and furniture too. Included in the Kit you should have received a detailed guide that gives you the information on how to use the powder. For ease of use please find the instructions below on the Trigger Spray and the Insect Pro Formula: Moth Killing Residual Trigger Spray - Insectaclear Strong Test colour-fastness on a small area first. Apply sparingly around the edge of the room where the carpet meets the wall, wallpaper edges, windowsills, fire hearths, curtain rails etc. Apply under low furniture, behind furniture, and in any crevices. Do NOT use this product on pillows, bed linen, clothing, or soft furnishings that will come into direct contact with the body. This spray will leave a residual layer that will continue to kill moths, larvae, and eggs for 4-5 weeks. Retain the Insectaclear for future use, if needed. Moth Killing Powder – Insecto Pro Formula Once the spray has dried lightly apply the powder to carpet edges, rugs, and where signs of damage have been found. Leave in place for up to 2 hours and vacuum to remove. Do NOT use this product on pillows, bed linen, clothing, or soft furnishings that will come into direct contact with the body. If you need any further assistance or guidance please contact us on help@moth-prevention.com Best wishes Amanda

Thank you so much for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that the Traps have dealt with your Pantry Moth problem and we agree that it is wise to keep some traps in place in order to monitor for any further moth presence. We really appreciate your recommendation and your custom. Best wishes Amanda

Thank you so much for your 5 stars and comments on our Clothes Moth Killer Kit. Many thanks for your custom. Best wishes

Thank you very much for your 5 star feedback on our Clothes Moth and Carpet Moth Trap Refills. We very much appreciate your continued custom. Best wishes Amanda

Thank you so much for your 5 star review on our Clothes and Carpet Moth Traps. We are delighted to read that our traps are working well for you and we very much appreciate your recommendation. Best wishes

Thank you so much for your great 5 star review on our Moth Killer Kit! Those Moths are definitely annoyed at having to move out! We really appreciate you taking time to leave feedback and many thanks for your custom. Best wishes Amanda

Thank you for your 5 star review on our Midi Fumer. It's great news that you have now cleared the infestation from your loft and we really appreciate your recommendation. Best wishes Amanda

Dear Customer Our Traps catch the following types of Moth: •Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) •Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) •White Shouldered House Moth (Endrosis sarcitrella) •Brown House Moth (Hofmannophila pseudospretella) If you are not seeing any moths on the Traps it could be for the following reasons. 1) The moth you are targeting is not one of the Moths mentioned above. You may like to view our guide on Identifying Clothes and Carpet Moths. 2) If you have any other moth deterrents placed nearby they can distract from the Traps. Your well outdated Traps might be the cause of this. If you require more information it can be found in this article How to Maximise the Effectiveness of Your Moth Traps. If you need any further help and assistance please contact us at help@mothprevention.com Best wishes Amanda

Thank you very much for your 5 star feedback on our Pantry Moth Traps. We really appreciate your feedback and your custom. Best wishes Amanda

Many thanks for your 5 star feedback on our Carpet Moth Killer Kit. We are delighted to read that it has been successful for you and many thanks for your custom. Best wishes Amanda

Thank you for your feedback on our Clothes and Carpet Moth Traps. The Traps will catch the adult male moths once they are active. As the moth season gets underway there will be more larvae pupating so as the weather gets warmer you will expect to see an increasing catch rate. The Traps are active for 12 weeks after opening and can be moved around areas where you suspect moths are present so long as they are at least 3 feet above floor level. Thank you for your custom. Best wishes

Thank you so much for your 5 star review on our Moth Killer Kit - Extreme Power. It is great to read that you find the Moth Killer Kit so effective. It is designed to cover 3 + well sized rooms and will eliminate Moths, Eggs and Larvae, and give you ongoing protection. We really appreciate your custom. Best wishes Amanda

Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you find our Moth Traps effective and many thanks for your custom. Best wishes Amanda

Thank you for your 4 star feedback on our Clothes and Carpet Moth Traps. It is great news to read that you are not finding any more moths on the Traps. We suggest keeping the Traps in place as they are active for 12 weeks after opening. This will enable you to monitor for any further moth presence and the Traps will continue to help break the breeding cycle if there are any more adult male moths out there! Best wishes Amanda

Thank you so much for your 5 star review on our Clothes Moth Killer Kit. It is great news that you have found the Kit effective; it eliminates Moths, Larvae and Eggs. The fumers are a knock down product so once you have used them and aired the infested areas we do advise following up with the Residual Spray and the Traps in order to give ongoing protection. Best wishes Amanda

Thank you for your 5 star review of our Natural Carpet Moth Killer Kit. We are delighted to read that you are no longer seeing moths. Although you are not currently seeing any male moths in the Traps we would suggest keeping them in place to further monitor for any moth presence. The Traps are active for 12 weeks after opening. Best wishes Amanda

Thank you for your comments. Our Traps catch the following types of Moth: •Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) •Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) •White Shouldered House Moth (Endrosis sarcitrella) •Brown House Moth (Hofmannophila pseudospretella) If you are not seeing any moths on the Traps it could be for the following reasons. 1) The moth you are targeting is not one of the moths mentioned above. You may like to view our guide on Identifying Clothes and Carpet Moths. 2) As it is still early in the moth season it could be that the moths present are females or juveniles. The traps attract the sexually active adult male moths and can be kept in place for 12 weeks after opening. 3) If you have any other moth deterrents placed nearby they can distract from the Traps. If you require more information it can be found in this article How to Maximise the Effectiveness of Your Moth Traps. If you need any further help and assistance please contact us at help@mothprevention.com Best wishes Amanda

Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. Many thanks for your custom. Best wishes Amanda

Thanks so much for your 5 star review on our Clothes and Carpet Moth Traps. We are delighted to read that they are working for you and thank you for your custom. Best wishes Amanda

Thank you for your feedback. With regard to your comments about Moth Traps, if this refers to our Moth Traps they attract the following types of moth; •Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) •Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) •White Shouldered House Moth (Endrosis sarcitrella) •Brown House Moth (Hofmannophila pseudospretella) The traps attract the active adult male moths and can be kept in place for 12 weeks after opening. If you are still seeing moths flying around it could be for the following reasons. 1) The moths you are seeing are females. 2) It might be due to the stage of the moth life cycle where some larvae are still pupating. If the conditions are warm indoors (which is often the case in winter when the heating is on) this can affect the cycle. 3) It could be that you have a larger moth infestation than anticipated and a Moth Killer Kit may be needed to eliminate the moths, eggs and larvae. 4) If you have any other moth deterrents placed nearby they can distract from the Traps. If you require more information it can be found in this article How to Maximise the Effectiveness of Your Moth Traps. You may also find our article on Clothes Moths helpful. If you need any further help and assistance please contact us at help@mothprevention.com Best wishes Amanda

Thank you for your feedback and 5 stars. We so appreciate hearing from our customers and many thanks for your continued custom. Best wishes Amanda

Thank you for your 4 star review of our Pantry Moth Traps. Eliminating Food Moths can take some time and requires thorough cleaning of the kitchen areas, regular checking of your pantry goods and monitoring for any further evidence of moths or larvae. There could be a number of reasons why you are still seeing moths in your home. 1) It could be due to the current stage in the Moth Life Cycle. Temperatures in the UK have been warmer for longer this year and this can prolong their breeding and pupating. 2) Our Traps only attract the active adult male moths and the moths you are seeing may be the females. 3) Our Traps attract the following types of Food Moth. Indian Meal Moth Mediterranean Food Moth Brown House Moth White Shouldered House Moth It could be that the Moths in your home are not one of the species that our Traps target. You may find our article on Getting Rid of Pantry Moths helpful. If you need any further assistance please do contact us at help@mothprevention.com Best wishes Amanda

Thank you so much for your 5 star review on our Clothes Moth Killer Kit! We are delighted to read that you found it simple to use and it did the job! Many thanks for your custom. Best wishes Amanda

Thank you for your 4 star review on our Clothes and Carpet Moth Trap Refills. It is great that you find the Traps effective and we appreciate your custom. Best wishes Amanda

Thank you so much for your 5 star review on our Midi Fumer. We are delighted to read that you are a regular customer and find them easy to use. We really appreciate your comments. Best wishes Amanda

Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted that you find them effective and thank you for your custom. Best wishes Amanda

Thanks so much for your comments about our Midi Fumer. It is great news that it has done the job for you. Best wishes Amanda

Thank you for your 5 star review on our Clothes and Carpet Moth Traps. We are delighted to read that you had a good experience and we hope that your moth problem is now under control. Best wishes Amanda

Thank you so much for your great 5 star feedback on our Pantry Moth Traps. We are delighted to read that you are catching lots of moths. The traps attract the male Pantry Moths and will give you an indication of the size of your moth problem while also helping to break the breeding cycle over time. The strips are active for 8 weeks after opening. Best wishes Amanda

Many thanks for your 5 star review on our Mini Fumer, we really appreciate it. Best wishes Amanda

Thank you so much for your 5 star feedback on our Midi Fumer. We really appreciate the feedback we get from our customers. Best wishes Amanda

Many thanks for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that our Traps proved the most effective in catching Pantry Moths. Our Traps catch Indian Meal Moths and Mediterranean Flour Moths and are odorless, non-toxic and safe to use in the kitchen. We really appreciate your custom. Best wishes Amanda

Thank you so much for your 5 star review on our Clothes Moth Killer Kit! We are delighted to read that you found it simple to use and it did the job! Many thanks for your custom. Best wishes Amanda

Thank you for your 4 star review on our Clothes and Carpet Moth Trap Refills. It is great that you find the Traps effective and we appreciate your custom. Best wishes Amanda

Thank you so much for your 5 star review on our Midi Fumer. We are delighted to read that you are a regular customer and find them easy to use. We really appreciate your comments. Best wishes Amanda

Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted that you find them effective and thank you for your custom. Best wishes Amanda

Thank you for your feedback on our Clothes and Carpet Moth Trap Refills. There could be a few reasons why you are not catching Clothes and Carpet Moths. 1) The moths in your home are not the species that are attracted to our Traps. MothPrevention Clothes and Carpet Moth Traps attract the following types of moth: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) 2) It could be due to the stages of the Moth Life Cycle - our Traps attract the active adult male moths, not the females or juveniles. The Traps can remain active for 12 weeks after opening therefore keeping them in position is important. If you would like more information on the Moth Life Cycle you may find this article on our website helpful. https://www.moth-prevention.com/blogs/the-art-of-prevention/house-moth-identification 3) Do you have any moth deterrents near where you have placed the Traps? Natural repelling products such as cedar and lavender will disrupt the power of the Trap pheromones. Our Moth Traps do not contain anything that will cause moths to avoid them or be repelled. If you need any further help or guidance please contact us at help@moth-prevention.com Best wishes Amanda

Thank you for your feedback on our Pantry Moth Traps, we really appreciate your feedback. The appearance of adult moths will reduce over time as the Traps catch the adult male moths and interrupt their breeding cycle. It is essential to thoroughly clean down any food areas, shelves, cupboards and anywhere you suspect the moths may be present. Throw away infested food and do not leave foodstuffs exposed or in unsealed containers. Our article on How To Get Rid Of Pantry Moths gives good step by step advice. https://www.moth-prevention.com/blogs/the-art-of-prevention/how-do-i-get-rid-of-pantry-moths-10-steps-to-pantry-moth-prevention Best wishes Amanda

Thanks so much for your comments about our Midi Fumer. It is great news that it has done the job for you. Best wishes Amanda

Thank you for 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that our Traps are working well for you. Best wishes Amanda

Thanks so much for your 5 star review on our Clothes and Carpet Moth Traps. We really appreciate you taking the time to give us a review. Best wishes Amanda

Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We love hearing from our customers and we are delighted to read that your moths are reducing in number. Many thanks for your custom. Best wishes Amanda

Thank you for your 5 star review on our Clothes Moth Killer Kit. We know how devastating it is to find that Clothes Moths have eaten their way through your valuable clothing and textiles. It is such great news that your moth infestation is now eliminated. We really appreciate your feedback and your custom. Best wishes Amanda

Thank you for your 5 star review on our Clothes and Carpet Moth Traps. We are delighted to read that you had a good experience and we hope that your moth problem is now under control. Best wishes Amanda

Thank you so much for your 5 star feedback and comments on our Clothes and Carpet Moth Traps, we so appreciate hearing from our customers. We are delighted to read that you are finding our advice helpful and that you are catching moths. While the powerful pheromone on the sticky strip attracts the active adult male moths, it enables you to monitor for any further moth presence and also helps break the breeding cycle. Many thanks for your custom. Best wishes Amanda

Thank you for your 5 star feedback on our Clothes and Carpet Moth Traps and Refills. It is great to read that our Traps are getting your moth problem under control. Best wishes Amanda

Thank you so much for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that you have received excellent results when using them. Our Pantry Moth Trap pheromones are engineered in Germany exclusively for the US market and the success rate of these traps is proven to out-perform their competitors. Many thanks for your custom. Best wishes Amanda

Thank you for your feedback on our Clothes and Carpet Moth Traps. If you have only caught one moth so far that could be good news and means that you do not have an infestation, but it could also be that it is due to where the moths are currently in their breeding cycle and therefore active adult moths are not flying around at this time. The Traps are active for 12 weeks after opening so we would suggest that you keep the Traps in place so that you can monitor for any further activity. Best wishes Amanda

Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Traps and we are delighted that you will be coming back to us! Thank you for your custom. Best wishes Amanda

Thank you so much for your great 5 star feedback on our Pantry Moth Traps. We are delighted to read that you are catching lots of moths. The traps attract the male Pantry Moths and will give you an indication of the size of your moth problem while also helping to break the breeding cycle over time. The strips are active for 8 weeks after opening. Best wishes Amanda

Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. We really appreciate hearing from our customers and are delighted that you are happy with our product. Best wishes Amanda

Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. We really appreciate you taking the time to leave feedback on our product, and many thanks for your continued custom. Best wishes Amanda

Thank you for your feedback and w e are sorry to read that you have a moth problem within your pantry. Our traps are made with top quality pheromones to attract the Male moths of pantry pest type species. They are proven to target these active moths to remove them from the breeding cycle. There could be a couple of reasons why you haven't caught anything yet; It could be that they are not a pantry type species of moth Or if they are a pantry species the males aren’t yet active Please do get in touch with one of our team members on help@moth-prevention.com and they would be happy to help you work out how to solve your moth problem. Best wishes Amanda

Many thanks for your 5 star review on our Mini Fumer, we really appreciate it. Best wishes Amanda

Thank you so much for your 5 star feedback on our Midi Fumer. We really appreciate the feedback we get from our customers. Best wishes Amanda

Thank you for your 5 star review of our Clothes and Carpet Moth Traps. It is great to read that you are happy with the results and that you now have your moth problem under control. Best wishes Amanda

Many thanks for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. There is nothing we like more than a satisfied customer and we so appreciate your ongoing custom. Best wishes Amanda

Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills, we really appreciate your feedback. We are sorry that you did not receive the response that Dan from our Customer Services Team sent to you. He advised that you can buy the Traps (but they will have the strips included) on the following link; https://www.moth-prevention.com/products/powerful-clothes-moth-trap-3-traps-proven-best-catch-rates-in-the-usa Unfortunately we do not sell the empty boxes as a separate item. Many thanks for your custom. Best wishes Amanda

Wow, thank you so much for your excellent 5 star reviews on our Moth Killer Strips, Pantry Moth Traps and Clothes and Carpet Moth Trap Refills. We are delighted to read that your property management company is well stocked with MothPrevention products and thank you for your continued custom. Best wishes Amanda

Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We really appreciate your comments and recommendation, and many thanks for your custom. Best wishes Amanda

Many thanks for your 5 star review of our Pantry Moth Traps. We are so sorry to read that you discovered you had moths, it really is upsetting to discover them in your kitchen and foodstuffs. Our strips are produced using powerful German made moth pheromones which attract the active adult male moths. The traps are active for 8 weeks after opening enabling you to not only monitor for any further presence of moths but also help break the breeding cycle. We are delighted to read that your moth problem is now under control. Best wishes Amanda

Thank you for your great 5 star review on our Clothes and Carpet Moth Trap Refills. We are delighted to read that your moth problem is under control now, and that you still got your order as requested. Best wishes Amanda

Thank you so much for your 5 star review on our Pantry Moth Traps. We are delighted to read that the Traps are working for you and thank you for your custom. Best wishes Amanda

Thank you so much for taking the time to give 5 star feedback on our Pantry Moths Traps. It is such great news that the Traps are working well for you and we really appreciate your custom. Best wishes Amanda

Thank you for your 4 star review on our Pantry Moth Traps. The Traps will attract the adult male moths with their powerful pheromone sticky strips. This will help break the breeding cycle and give you an indication of the size of the moth problem. The Traps will be active for 8 weeks after opening so we advise keeping them in position. The catch rate will reduce over time. If you need any further help or guidance please contact us at help@moth-prevention.com Best wishes Amanda

Thank you for your great 5 star review on our Carpet Moth Killer Kit. We would suggest keeping Moth Traps in position to help you monitor for any further signs of Moth presence and at the same time it will help break the breeding cycle, should there be any further outbreaks. We hope you will be moth free in no time. Best wishes Amanda

Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It is great news that you find the Traps so effective and we really appreciate your continued custom. Best wishes Amanda

Many thanks for your 5 star review on our Pantry Moth Traps. The Traps will reduce the presence of moths over time so we advise that you keep them in place whilst the powerful pheromones do their work. The Traps are active for 8 weeks after opening. Thorough cleaning is also essential, removing any foodstuffs from the home that have been infested by the Moths and their Larvae. A good bit of vacuuming will definitely help! Best wishes Amanda

Thank you for your very informative 5 star review on our Clothes and Carpet Moth Traps and Refills. We know how very distressing it is to experience a moth infestation. It is so upsetting to find your woolens and textiles being eaten by Moth Larvae. There is nothing that makes us happier than hearing from a satisfied customer, and thank you for taking the time to give us this feedback. Best wishes Amanda

Dear Tatiana Thank you for your feedback. The products we have selected for our Moth Killer Kits are proven to work effectively when applied, according to the instructions, to the correct areas. If your treatment hasn’t completely removed your moth issue then repeat treatment is advised, until the problem is resolved. There is a description on our website of everything that will be received within your Kit and all the products are important when tackling a Carpet Moth problem as they will target where an infestation occurs. The products that you have listed which you say should also be provided in this Carpet Moth Killer Kit are included in our Clothes Moths Killer Kit - could this be the source of the problem? Our Clothes Moth Killer Kit does include products that can be placed in wardrobes and drawers to target moths there. If you have moths infesting in both carpets and clothing storage areas, you would need the Clothes Moth Killer Kit in addition to your Carpet Killer Kit. If you would like to discuss products and how best to apply them then please don’t hesitate to contact us through help@mothprevention.com for further help. Best wishes Amanda

Thank you so much for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that they were catching moths so quickly. The presence of moths will reduce over time so do keep the traps in place. They are active for 8 weeks after opening. Many thanks for you custom. Best wishes Amanda

Thank you so much for your excellent 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you have had amazing results! We really appreciate your recommendation and continued custom. Best wishes Amanda

Thank you for your 5 star review on our Pantry Moth Traps. We are delighted to read that the traps are working well. The Traps will help break the breeding cycle by attracting the active adult male moths and over time the catch rate will reduce. Best wishes Amanda

Dear Customer, We're sorry to read that you've had a problem with the contents of your Carpet Moth Killer Kit. There should have been a User Guide within the box that confirms the process you need to follow. If that guide was not there please do email us at help@moth-prevention.com and we will send you one by email. However, you should find detailed instructions on the side of the product containers as well. With regards to the Total Release Fogger contained in the Kit: it is designed to release all of its contents in one go - It is not intended to have its flow interrupted part dispatch. Again, if you would like any additional information please do email one of our team who will be very happy to help. Kind regards, Neil

Thank you for your 5 star feedback on our Pantry Moth Traps. We very much appreciate your comments and your recommendation. Best wishes Amanda

Thank you for your 5 star review on our Moth Killer Kit. We are delighted to read that you are happy with it and many thanks for your custom. Best wishes Amanda

Thank you for great comments and 5 star feedback on our Pantry Moth Killer Kit. We are so sorry to read that you have had a Moth infestation, we know how upsetting and frustrating it can be. Our natural Killer Kit will eradicate the Moths, larvae and eggs. We hope that your home is moth free in no time. Best wishes Amanda

Thank you for your feedback. Our traps attract the adult male moths of the following types: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If the moths you are targeting are not one of the above types, then our Traps will not be attracting them. If you need any further assistance please do contact us at help@moth-prevention.com Best wishes Amanda

Thank you for your great 5 star review on our Clothes and Carpet Moth Trap Refills. It is such good news to read that you have successfully dealt with your moth problem. We agree that it is wise to keep traps in place so that you can continue to monitor for any further moth presence. Many thanks for your custom. Best wishes Amanda

Thank you for your feedback. If you have Moths flying around your home and they are not being eliminated by our Pantry Moth Killer Kit, it may be that they are not Pantry Moths. Our article on identifying Pantry Moths might be helpful. https://www.moth-prevention.com/blogs/the-art-of-prevention/house-moth-identification We would like to reassure you that all of the products we select for our Kits are professional grade, tested and proven to be effective when used correctly. If you have any further concerns or questions about your products please don't hesitate to contact us at: help@moth-prevention.com. We are here to help! Best wishes Amanda

Thank you so much for your 5 star review on our. Clothes and Carpet Moth Trap Refills. It is great news to read that they are doing an excellent job for you. We really appreciate your comments and your custom. Best wishes Amanda

Thank you for your 4 star review on our Pantry Moth Traps. It is great news to read that you started catching Pantry Moths so quickly. We would suggest that you keep the Traps in place as they are active for 8 weeks after opening. Our Traps are non toxic and will help reduce the breeding cycle so the catch rate will reduce over time. Best wishes Amanda

Thank you so much for your great feedback and 5 stars on our Clothes and Carpet Moth Trap Refills! We are delighted to read that you love our product and we really appreciate your recommendation. Best wishes Amanda

Thank you for your feedback on our Clothes and Carpet Moth Traps. There are a few reasons why you may not be catching moths yet. Our traps attract the adult male moths of the following types: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If you are unsure about the moths that are present in your home then our guide on the following link can help: https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth It may be due to the breeding cycle of the moths, at times there will be less flying around. We advise keeping the traps in place as they are active for 12 weeks after opening. Are the Traps positioned at least 3 feet above floor level? Do you have other types of moth deterrent positioned near the Traps as this can affect the power of the pheromones? If you need any further help or guidance please contact us at help@moth-prevention.com Best wishes Amanda

Many thanks for your 5 star comments on our Clothes and Carpet Moth Trap Refills. We are delighted to read that the Traps are working well for you. Best wishes Amanda

Thank you for your 5 star feedback on our Pantry Moth Traps. We really appreciate your comments, the last thing you would want in your bakery is Pantry Moths! It is such great news that they are doing the job well for you and many thanks for your custom. Best wishes Amanda

Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. We really appreciate hearing from our customers so thank you for taking the time to give us your comments, and for your continue custom. Best wishes Amanda

Thank you for your 4 star feedback on our Clothes and Carpet Moth Traps and your continued custom. Best wishes Amanda

Thank you for your 4 star review on our Clothes and Carpet Moth Traps. The Traps attract the sexually active adult male moths so If you have recently set the Traps up it may take a little time for the catchment rate to improve. We advise keeping them in place as they are active for 12 weeks after opening. The traps will help break the breeding cycle and give you an indication of the size of your moth problem. Best wishes Amanda

Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. There could be a few reasons that our Traps may be catching less moths: If you have been using the Traps regularly it could be good news because there are less moths present in your home. It might be due to the stage in their breeding cycle which means there are less active adult male moths flying around. Are the Traps placed at least 3 feet above floor level? Do you have any other types of moth deterrent in your home, as this can interfere with the pheromones in the Traps? We would advise keeping the Traps in place, although you can move them around areas where you suspect moths may be present, as they are active for 8 weeks after opening. If you need any further help or advice please do contact us at help@mothprevention.com Thank you for being a loyal customer and we really appreciate your feedback. Best wishes Amanda

Thank you for your 5 star review of our Carpet Moth Killer Kit. We really appreciate your feedback and are so glad to read that it has worked well for you. Best wishes Amanda

Thank you for your 5 star reviews for our Mini and Midi Fumers. It is great news that you found them easy to use and they have delivered the desired results! Best wishes Amanda

Wow! Thank you for such a fantastic 5 star review on our Pantry Moth Traps! We are delighted to read that the Traps have worked so well for you and it's definitely good sense to keep the traps in place to continue to monitor for any further moth presence. The Traps are active for 8 weeks after opening. Many thanks for your custom. Best wishes Amanda

Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Traps. As you have said, they are non-toxic, but produced with a powerful pheromone to attract the active adult male moths. Catching the male moths is helping to break the breeding cycle and will give you an indication of the size of your infestation. Best wishes Amanda

Thank you for your 4 star feedback on our Clothes and Carpet Moth Traps. Sometimes there can be a slow start to catching moths, depending on where they are in their life cycle, or it could be that some of the moths currently present in the home are females (only active adult males will be caught). We suggest keeping the traps in place as they are active for 12 weeks after opening. This will help break the breeding cycle and also give you an opportunity to gauge the size of your moth problem. If you need any further help or guidance please contact us at help@mothprevention.com Best wishes Amanda

Thank you so much for your 5 star review on our Clothes and Carpet Moth Traps. The Traps will help stop the breeding cycle of the adult male moths by attracting them to the sticky pheromones on the glue strip. They are active for 12 weeks after opening so we would suggest keeping them in place in order to monitor for any further moth activity. Best wishes Amanda

Thank you for your feedback on our Pantry Moth Traps. We suggest that you put the Traps in the refrigerator before opening which will make the glue less sticky. There is also an edge around the sticky strip which is glue-free. If you do find the glue on your hands, olive oil will remove it. Best wishes Amanda

Thank you for your feedback on our Clothes and Carpet Moth Traps. If you are currently seeing moths flying around your home it could be that they are not one of the moths attracted to our Traps. Our Traps are attract the following types of moth: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) Our guide on identifying Clothes and Carpet Moths on this link below may be helpful. https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth Should you need any further help please do contact us at help@moth-prevention.com Best wishes Amanda

Thank you so much for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that they are working well for you. Best wishes Amanda

Thank you for your feedback on our Clothes and Carpet Moth Traps. Our Traps have the best catch rate on the market. They are made from powerful German pheromones and the sticky strips have a much larger surface area compared to other traps which reflects in the price. It may be that your Moth problem is being caused by a different species of Moth. Our guide to identifying Clothes and Carpet Moths is on this link. https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth The type of Moths attracted to this trap are the following: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda

Thank you so much for your 5 star review on our Pantry Moth Traps and we are delighted to read that they are working well for you. Best wishes Amanda

Thank you so much for your great feedback on our Clothes and Carpet Moth Trap Refills. We really appreciate your comments and thank you for your continued custom. Best wishes Amanda

Thank you for taking the time to leave a 5 star review on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you are happy with the Trap Refills and the service you have received. We really appreciate your continued custom. Best wishes Amanda

Thank you for taking time to leave feedback on our Clothes Moth Killer Kit. Please let us reassure you that even though our products are ‘professional grade’ they are still certified safe for use by DIY’ers. Moreover, we supply User Guides with our Kits! As long as you follow our straightforward guidance you should be able to quickly treat your moth problem and have your Moth Traps in place for ongoing protection and monitoring. If you now feel that carrying out your own treatment is not for you that’s not a problem. Please return your unused products to us and we will be very happy to refund. Please note that we can not refund for partially used products and they should not be shipped back to us. Best wishes Amanda

Thank you so much for your 5 star reviews on our Mini Fumers, masks and gloves. We are delighted to read that the Fumers have done their job for you. If you have a well established moth infestation we would strongly recommend that repeat treatments be carried out in the room where moths were present. Repeating a fumigation after 7 days will have a significant impact on any eggs that were not killed with the initial application of moth fumers. If you need any further help or guidance please contact us at help@mothprevention.com Best wishes Amanda

Thank you for your great feedback and 5 stars rating on our Clothes and Carpet Moth Trap Refills. We really appreciate your recommendation and are glad to read that you are finding the traps effective. Best wishes Amanda

Thank you so much for your 5 star review on our Pantry Moth Traps. We are delighted to read that our Traps have worked so well for you and we really appreciate you taking the time to give us feedback. Many thanks for your custom. Best wishes Amanda

Thanks very much for your 5 star review on our Mini Fumer and we are delighted to read that it has eliminated your moth problem. Best wishes Amanda

Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills, we really appreciate it. It is great news to read that you are catching moths and we would suggest keeping the traps in place (they are active for 12 weeks after opening) in order to further monitor for any moth presence. The sticky pheromone on the traps attract and catch the active adult male moths which in turn helps break the breeding cycle. Many thanks for your custom. Best wishes Amanda

Thank you for your 4 star review of our Clothes & Carpet Moth Trap Refills. We are delighted to read that you find that our Traps work more effectively than other brands that you have used. This effectiveness, together with the larger sticky surface area and the high quality German pheromones, reflects in the price of the Traps. Best wishes Amanda

Thank you for your 4 Star Review on our Clothes Moth Killer Kit. We appreciate you taking the time to share your opinion with others. We’re sorry that you did not find the information that you were looking for. Please do refer to the “Product Details” section on the Product Page for the Clothes Moth Killer Kit of our website for information about our Killer Kits and their contents. You’ll also find a link there to our Blog Post “Using Smoke Bombs at Home”. Details within that Blog Post confirm all you need to know about Smoke Bombs, including information about safe usage and smoke alarms. Purchasers of our Killer Kits also receive a detailed Killer Kit User Guide and well as a detailed Fumigation Guide. Should you need any further details please do reach out to our Customer Service Team at help@mothprevention.com Best wishes Amanda

Thank you so much for your 5 star review on our Clothes & Carpet Moth Traps. We are delighted that you are happy with them and thank you for your custom. Best wishes Amanda

Thank you for your great 5 star feedback on our Pantry Moth Traps. We are delighted to read that that the Traps are working so well for you. They will be active for 8 weeks after opening which gives you an opportunity to monitor the size of your moth infestation and will also help break the breeding cycle by attracting the adult males to the sticky strip. Best wishes Amanda

Thank you for your feedback. Our Pantry Moth Traps catch Indian Meal Moths (Plodia Interpunctella) and Mediterranean Food Moths (Ephestia kuehniella). If you are not catching moths it might be because they are neither of these species. Our Guide on House Moth Identification https://www.mothprevention.com/blogs/the-art-of-prevention/house-moth-identification will help you identify the moths that are present in your home. If you need any further help or guidance please contact us at help@mothprevention.com Best wishes Amanda

Thank you for your feedback. We are delighted to read that you haven't caught any moths as this means that our Moth Killer Kit is working! In accordance with the user guide that you received, if you have treated the infestation with fumigation and followed on with the persistent killer spray, it is highly likely that you will not subsequently be seeing any moths on your Moth Traps. Best wishes Amanda

We are sorry to read this. Please contact our customer service team at help@moth-prevention.com if this has not been resolved. Best wishes Amanda

Dear Customer, We're really sorry to find out that one of your Fogger's has not performed. We have arranged for 2x replacements to be sent to you. They should ship today for you. We will need to ship by UPS ground, so please allow a few working days for them to arrive with you. Kind regards, Neil

Thank you so much for your 5 star feedback on our Midi Fumer. It is such great news that you have now eliminated the moths and are satisfied with the results. Best wishes Amanda

Thank you for your 5 star feedback on our Pantry Moth Traps. We are glad to know that your parrot is not having to share its food with those pesky moths anymore! Many thanks for your continued custom. Best wishes Amanda

I am so sorry to read this. If this has not been resolved please contact our customer service team at help@moth-prevention.com Best wishes Amanda

Thank you so much for such a great review and the 5 stars on our Clothes & Carpet Moth Trap Refills! We are delighted to read that the Traps are working well for you. Our Traps are active for 12 weeks after opening and can be moved around areas of your home where you suspect moths may be present. They will help break the breeding cycle by attracting the adult male moths to the sticky pheromone strips. If you are catching a large amount of moths in a short space of time you may wish to consider one of our Killer Kits which will get rid of Clothes Moths, Larvae and Eggs. Should you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda

Thank you so much for your 5 star feedback on our Clothes & Carpet Moth Trap Refills. We really appreciate it! Best wishes Amanda

Thank you for your 5 stars and feedback on our Clothes & Carpet Moth Trap Refills. Our Traps attract the active adult male moths, they will not catch females or juveniles. The price of the Traps is reflected in their quality and impressive catch rate. The glue strips are made using a blend of German natural female moth pheromones and have 3 x surface area of other traps. Once the Traps are activated they have a lifespan of 12 weeks and will help break the moth breeding cycle. The traps can be moved to different areas where you suspect the presence of moths, as long as they are 3 - 6 feet above floor level. Best wishes Amanda

Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It is great to read that you like our product and that it is working well for you. Best wishes Amanda

Thank you so much for your 5 star review on our Clothes & Carpet Moth Trap Refills. We are delighted to read that they are working for you and that you find them easy to use! Best wishes Amanda

Thank you for your 5 star review on our Clothes & Carpet Moth Trap Refills. It is great news to read that they have worked for you. Best wishes Amanda

Wow, thank you so much for your 5 stars and great feedback on our Clothes & Carpet Moth Trap Refills! We are delighted to read that they have successfully eliminated your moth problem. Best wishes Amanda

Thank you so much for your 5 stars and kind review. We are delighted that you are happy with these products and thank you for your continued custom. Best wishes Amanda

We really appreciate your 5 star review of our Clothes & Carpet Moth Trap Refills - thank you so much! Best wishes Amanda

Thank you very much for giving our Clothes & Carpet Moth Trap Refills five stars. We really appreciate it and are delighted to read that they are working well for you. Best wishes Amanda

Thank you so much for your 5 star review of our Clothes & Carpet Moth Trap Refills. We are delighted to read that they are working well for you and thank you for your continued custom. Best wishes Amanda

Thank you for the 4 star feedback on our Pantry Moth Traps. We really appreciate you taking the time to leave a review. Best wishes Amanda

Thank you so much for your 5 star review on Midi Fumer. We are delighted to read that you are happy with our products and our service. Thank you for your continue custom. Best wishes Amanda

Thank you so much for your 5 star review on our Pantry Moth Traps. We are delighted to read hat you are seeing great results and find them reasonably priced compared to others on the market. Best wishes Amanda

Thank you for your 4 star feedback on our Clothes and Carpet Moth Trap Refills. Our Moth Traps are produced using a non toxic German pheromone which only attracts the sexually active adult male moths. They will not attract female moths, or young moths. The capture of the male moths will help break the breeding cycle while giving you an indication of the size of your moth infestation. Our MothPrevention website carries all the information about how the Traps work (please see Product Details) and our blogs give you further information on how to deal with a Moth Infestation, including advice on cleaning your home. https://www.moth-prevention.com/blogs/the-art-of-prevention/how-to-get-rid-of-moth-larvae If you are catching a lot of moths in a relatively short space of time it may be that you need to consider one of our Moth Killer Kits. If you need any further advice or assistance please contact us at help@moth-prevention.com Best wishes Amanda

Thank you so much for your 5 star review on our Natural Carpet Moth Killer Kit and protective wear. Our non toxic Kit will eliminate Moths, Larvae and Eggs. The Desi-Dust powder should be left in place for 7 - 10 days ideally and then can be vacuumed up. It is such great news to read that you are seeing fewer Moths already! Best wishes Amanda

Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you find our Traps the best on the market and that you like the concept of our Refill Strips. Best wishes Amanda

Thank you for your 5 star feed back on our Clothes and Carpet Moth Trap Refills and it is great news to read that they have effectively dealt with your moth problem. Best wishes Amanda

It is our pleasure! Thank you for your 5 star feedback on our Moth Killer Kit and nothing makes us happier than hearing that our products are working for you. Best wishes Amanda