Service Reviews

Customer Service Reviews via Feefo

Overall Customer Feedback Rating
Trusted Customer
Monday, 8 August 2022
Got rid of my moths!
Great product. I put out the moth traps and caught MANY moths. I have not seen any moths but I put out replacement traps just to be sure. No more moths. This product seems to have ended the outbreak!
Dorothy Clifton
Sunday, 7 August 2022
Mixed
You guys were great to speak with and very responsive; however, the strips marketed to lure moths have after two weeks captured only two while the others fly around unmolested.
Trusted Customer
Saturday, 6 August 2022
Products work great.
Placed in closets and they are doing an excellent job.
Trusted Customer
Friday, 5 August 2022
Works great. Soon as I put up the strips you could see moths were agitated.
Thought it worked great. Strips were covered in just a couple of days
Trusted Customer
Sunday, 31 July 2022
I would recommend this product with no reservations what so ever. Nontoxic
I would recommend this product with no reservations what so ever!
Trusted Customer
Thursday, 28 July 2022
No moths trapped
Haven't seen any moths trapped since we set up the traps a few days ago. What gives?
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Traps. There are a few reasons why you may not be catching moths yet. Our traps attract the adult male moths of the following types: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If you are unsure about the moths that are present in your home then our guide on the following link can help: https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth It may be due to the breeding cycle of the moths, at times there will be less flying around. We advise keeping the traps in place as they are active for 12 weeks after opening. Are the Traps positioned at least 3 feet above floor level? Do you have other types of moth deterrent positioned near the Traps as this can affect the power of the pheromones? If you need any further help or guidance please contact us at help@moth-prevention.com Best wishes Amanda
Michael
Thursday, 28 July 2022
Satisfied Customer
The product came the next day and seems to be working well.
MothPrevention's Reply:
Many thanks for your 5 star comments on our Clothes and Carpet Moth Trap Refills. We are delighted to read that the Traps are working well for you. Best wishes Amanda
Trusted Customer
Wednesday, 27 July 2022
Very efficient
Work great. Soon as I opened the package I noticed moths flying around me, those are some strong pheromones. I run a bakery out of my home and have hundreds of pounds of flour that I have to protect. So far, the traps have caught quite a few. Happy to have an easy solution that doesn't involve calling an exterminator.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps. We really appreciate your comments, the last thing you would want in your bakery is Pantry Moths! It is such great news that they are doing the job well for you and many thanks for your custom. Best wishes Amanda
Trusted Customer
Wednesday, 27 July 2022
I have bought Moth prevention materials from this company for many years. Product and service have always been good
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. We really appreciate hearing from our customers so thank you for taking the time to give us your comments, and for your continue custom. Best wishes Amanda
Frank Russell
Monday, 25 July 2022
Product delivered with no issues. This was a repeat order as I know pricy works - as long as you keep at it. One r will not be enough!
MothPrevention's Reply:
Thank you for your 4 star feedback on our Clothes and Carpet Moth Traps and your continued custom. Best wishes Amanda
Trusted Customer
Monday, 25 July 2022
Good. Caught thee moths so far. But still killing some by hand to make sure.
MothPrevention's Reply:
Thank you for your 4 star review on our Clothes and Carpet Moth Traps. The Traps attract the sexually active adult male moths so If you have recently set the Traps up it may take a little time for the catchment rate to improve. We advise keeping them in place as they are active for 12 weeks after opening. The traps will help break the breeding cycle and give you an indication of the size of your moth problem. Best wishes Amanda
Trusted Customer
Monday, 25 July 2022
Review of design has made these much easier to assemble.
Very good service. My order came quickly once the product became available again. However, I am not sure the new inserts are as effective as they were as they have not attracted as many male moths as usual. However, on the plus side, the newly designed hanging boxes are much easier to assemble as are the inserts. Bravo! No sticky fingers!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. There could be a few reasons that our Traps may be catching less moths: If you have been using the Traps regularly it could be good news because there are less moths present in your home. It might be due to the stage in their breeding cycle which means there are less active adult male moths flying around. Are the Traps placed at least 3 feet above floor level? Do you have any other types of moth deterrent in your home, as this can interfere with the pheromones in the Traps? We would advise keeping the Traps in place, although you can move them around areas where you suspect moths may be present, as they are active for 8 weeks after opening. If you need any further help or advice please do contact us at help@mothprevention.com Thank you for being a loyal customer and we really appreciate your feedback. Best wishes Amanda
Trusted Customer's Reply:
I do put the traps at least three feet up off the ground but it may well be that my stringent hoovering of the parts of the carpet I could expose around heavy furniture early on in the season was effective this year and so fewer males are around. Whatever, I much appreciate your response to my comments.
S Franklin
Saturday, 23 July 2022
Worked perfectly....
MothPrevention's Reply:
Thank you for your 5 star review of our Carpet Moth Killer Kit. We really appreciate your feedback and are so glad to read that it has worked well for you. Best wishes Amanda
Trusted Customer
Friday, 22 July 2022
Very effective
The procedure was easy to perform and got rid of the moths which other treatments did not manage to achieve.
MothPrevention's Reply:
Thank you for your 5 star reviews for our Mini and Midi Fumers. It is great news that you found them easy to use and they have delivered the desired results! Best wishes Amanda
Ed
Wednesday, 20 July 2022
Terrific results
Quick Service, phenomenal results! Our longtime mild moth invasion became much worse recently when we brought home a large bag of Nyger seed to feed goldfinches and stored it in the garage, where we mix and store bird food. Turned out to be contaminated. The sticky traps were the cavalry we had hoped for -- knocked out hundreds of the critters in two days, and continue to collect strays. We'll stay stickered up.
MothPrevention's Reply:
Wow! Thank you for such a fantastic 5 star review on our Pantry Moth Traps! We are delighted to read that the Traps have worked so well for you and it's definitely good sense to keep the traps in place to continue to monitor for any further moth presence. The Traps are active for 8 weeks after opening. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Wednesday, 20 July 2022
Good eco-friendly solution to moth infestation
Good product for someone who wants and environmentally friendly solution to moth infestation. Prompt mailing of product, easy instructions
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Traps. As you have said, they are non-toxic, but produced with a powerful pheromone to attract the active adult male moths. Catching the male moths is helping to break the breeding cycle and will give you an indication of the size of your infestation. Best wishes Amanda
Trusted Customer
Saturday, 16 July 2022
The results were slow to start but gradually increased the numbers caught
Gave plenty of information on the product
MothPrevention's Reply:
Thank you for your 4 star feedback on our Clothes and Carpet Moth Traps. Sometimes there can be a slow start to catching moths, depending on where they are in their life cycle, or it could be that some of the moths currently present in the home are females (only active adult males will be caught). We suggest keeping the traps in place as they are active for 12 weeks after opening. This will help break the breeding cycle and also give you an opportunity to gauge the size of your moth problem. If you need any further help or guidance please contact us at help@mothprevention.com Best wishes Amanda
Trusted Customer
Thursday, 14 July 2022
The product works in trapping moths and keeping them from proliferating wildly.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Traps. The Traps will help stop the breeding cycle of the adult male moths by attracting them to the sticky pheromones on the glue strip. They are active for 12 weeks after opening so we would suggest keeping them in place in order to monitor for any further moth activity. Best wishes Amanda
Trusted Customer
Wednesday, 13 July 2022
Seem to work but messy
I got the traps very quickly. I have just started using them so it’s hard to tell. My only but fairly substantial complaint is that there is no way to get these things up and running without getting the glue on your fingers which is IMPOSSIBLE to get off. I did eventually. The piece of paper on the glue side is very difficult to remove which is part of the problem. Honestly I prefer the traps that have the glue on the inside and all you have to do is slip the pheromone chip inside and let it do it’s work but they weren’t working very well so that’s why I sent off for your product. I will check back in in a couple of weeks. If these work, then the glue problem may be worth it!
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. We suggest that you put the Traps in the refrigerator before opening which will make the glue less sticky. There is also an edge around the sticky strip which is glue-free. If you do find the glue on your hands, olive oil will remove it. Best wishes Amanda
Trusted Customer
Sunday, 10 July 2022
No moths caught????
No moths caught
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Traps. If you are currently seeing moths flying around your home it could be that they are not one of the moths attracted to our Traps. Our Traps are attract the following types of moth: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) Our guide on identifying Clothes and Carpet Moths on this link below may be helpful. https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth Should you need any further help please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Saturday, 9 July 2022
The traps work!
Easy to navigate website, speedy service.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that they are working well for you. Best wishes Amanda
Trusted Customer
Saturday, 9 July 2022
So expensive and so ineffective!
The service was fine. (Ineffective) Items arrived quickly after placing the order online.
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Traps. Our Traps have the best catch rate on the market. They are made from powerful German pheromones and the sticky strips have a much larger surface area compared to other traps which reflects in the price. It may be that your Moth problem is being caused by a different species of Moth. Our guide to identifying Clothes and Carpet Moths is on this link. https://www.moth-prevention.com/blogs/the-art-of-prevention/identifying-clothes-carpet-moths-webbing-clothes-moth-case-bearing-clothes-moth The type of Moths attracted to this trap are the following: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Thursday, 7 July 2022
Speedy!!!!
Trusted Customer
Tuesday, 5 July 2022
works good catching pantry moths.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps and we are delighted to read that they are working well for you. Best wishes Amanda
Loretta Powel
Sunday, 3 July 2022
Just the Job in moth removal
Always a quick response and the moth prevention packs do the job perfectly, Reasonable price too.
MothPrevention's Reply:
Thank you so much for your great feedback on our Clothes and Carpet Moth Trap Refills. We really appreciate your comments and thank you for your continued custom. Best wishes Amanda
Trusted Customer
Saturday, 2 July 2022
Have been using the products for years and have always been happy.
Great product and great service.
MothPrevention's Reply:
Thank you for taking the time to leave a 5 star review on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you are happy with the Trap Refills and the service you have received. We really appreciate your continued custom. Best wishes Amanda
Trusted Customer
Friday, 1 July 2022
Probably won't use most of this expensive stuff
The items arrived quickly, and included plenty of explanation
MothPrevention's Reply:
Thank you for taking time to leave feedback on our Clothes Moth Killer Kit. Please let us reassure you that even though our products are ‘professional grade’ they are still certified safe for use by DIY’ers. Moreover, we supply User Guides with our Kits! As long as you follow our straightforward guidance you should be able to quickly treat your moth problem and have your Moth Traps in place for ongoing protection and monitoring. If you now feel that carrying out your own treatment is not for you that’s not a problem. Please return your unused products to us and we will be very happy to refund. Please note that we can not refund for partially used products and they should not be shipped back to us. Best wishes Amanda
Josephine Burkin
Wednesday, 29 June 2022
I bought the 2x3mg moth diffusers they cover 32m so far job done!! Hopefully I never see a carpet moth again.
MothPrevention's Reply:
Thank you so much for your 5 star reviews on our Mini Fumers, masks and gloves. We are delighted to read that the Fumers have done their job for you. If you have a well established moth infestation we would strongly recommend that repeat treatments be carried out in the room where moths were present. Repeating a fumigation after 7 days will have a significant impact on any eggs that were not killed with the initial application of moth fumers. If you need any further help or guidance please contact us at help@mothprevention.com Best wishes Amanda
Trusted Customer
Tuesday, 28 June 2022
I would recommend your product to others. It is very effective in attracting/ killing moths.
MothPrevention's Reply:
Thank you for your great feedback and 5 stars rating on our Clothes and Carpet Moth Trap Refills. We really appreciate your recommendation and are glad to read that you are finding the traps effective. Best wishes Amanda
Heman Carter
Monday, 27 June 2022
Very effective and convenient also price is very reasonable
Product arrived quickly.. It does a fantastic job of attraction and catch as advertised.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps. We are delighted to read that our Traps have worked so well for you and we really appreciate you taking the time to give us feedback. Many thanks for your custom. Best wishes Amanda
Oliver Thomas
Monday, 27 June 2022
Not cheap but very good service and the moths are gone!
Not cheap but easy to use, good service and the moths are gone.
MothPrevention's Reply:
Thanks very much for your 5 star review on our Mini Fumer and we are delighted to read that it has eliminated your moth problem. Best wishes Amanda
William Abright
Monday, 27 June 2022
good review
The product works great, the moths love it. Shipping time is super fast. We had an infestation and refilled our existing 5 traps and ordered a refill and just use the sticky card on a push pin in the skylights. I think we got all the little *******. Thanks for a great product and efficient shipping.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills, we really appreciate it. It is great news to read that you are catching moths and we would suggest keeping the traps in place (they are active for 12 weeks after opening) in order to further monitor for any moth presence. The sticky pheromone on the traps attract and catch the active adult male moths which in turn helps break the breeding cycle. Many thanks for your custom. Best wishes Amanda
donald korff
Sunday, 26 June 2022
The delivery of the order is lightning fast. The product does work more effectively than other brands we have used. I have read the marketing slant that purports German developed pheromones but the markup is still astronomical imo.
MothPrevention's Reply:
Thank you for your 4 star review of our Clothes & Carpet Moth Trap Refills. We are delighted to read that you find that our Traps work more effectively than other brands that you have used. This effectiveness, together with the larger sticky surface area and the high quality German pheromones, reflects in the price of the Traps. Best wishes Amanda
Trusted Customer
Wednesday, 22 June 2022
Not enough info
Would like to see more information as to use of product. Did not realise the smoke bombs would set of the smoke alarm and therefore useless in a room where there is an alarm.
MothPrevention's Reply:
Thank you for your 4 Star Review on our Clothes Moth Killer Kit. We appreciate you taking the time to share your opinion with others. We’re sorry that you did not find the information that you were looking for. Please do refer to the “Product Details” section on the Product Page for the Clothes Moth Killer Kit of our website for information about our Killer Kits and their contents. You’ll also find a link there to our Blog Post “Using Smoke Bombs at Home”. Details within that Blog Post confirm all you need to know about Smoke Bombs, including information about safe usage and smoke alarms. Purchasers of our Killer Kits also receive a detailed Killer Kit User Guide and well as a detailed Fumigation Guide. Should you need any further details please do reach out to our Customer Service Team at help@mothprevention.com Best wishes Amanda
Trusted Customer
Tuesday, 21 June 2022
Great moth traps
Very prompt service and a wonderful efficient product
Rita Gewitzke
Tuesday, 21 June 2022
Great item, will order again.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes & Carpet Moth Traps. We are delighted that you are happy with them and thank you for your custom. Best wishes Amanda
Jack K
Thursday, 16 June 2022
Great products - - amazingly effective!!!
Had a small problem with getting our full order but they were right on it and we were very satisfied with their customer service. More importantly, their product works amazingly well and we were catching moths right and left.
MothPrevention's Reply:
Thank you for your great 5 star feedback on our Pantry Moth Traps. We are delighted to read that that the Traps are working so well for you. They will be active for 8 weeks after opening which gives you an opportunity to monitor the size of your moth infestation and will also help break the breeding cycle by attracting the adult males to the sticky strip. Best wishes Amanda
JOHN BENTLEY
Thursday, 16 June 2022
2 out of 5 of the larger canisters didnt fully smoke after lighting.
Trusted Customer
Sunday, 12 June 2022
Not working for us
Well, it looked like the appropriate answer to our problem but, unless we have a dispropportionate population of female moths, it doesn't work for us. In three weeks, only one moth has been attracted to the trap and every day I squash between one and six of them on our walls. The source remains a mystery and the only solution is increasingly looking like total fumigation.
MothPrevention's Reply:
Thank you for your feedback. Our Pantry Moth Traps catch Indian Meal Moths (Plodia Interpunctella) and Mediterranean Food Moths (Ephestia kuehniella). If you are not catching moths it might be because they are neither of these species. Our Guide on House Moth Identification https://www.mothprevention.com/blogs/the-art-of-prevention/house-moth-identification will help you identify the moths that are present in your home. If you need any further help or guidance please contact us at help@mothprevention.com Best wishes Amanda
Mr Adrian Benson
Saturday, 11 June 2022
Very prompt service
Would recommend Moth Prevention Service for a very prompt dispatch of my goods.However, I haven't caught any moths yet, so I'm not sure about the product.!!
MothPrevention's Reply:
Thank you for your feedback. We are delighted to read that you haven't caught any moths as this means that our Moth Killer Kit is working! In accordance with the user guide that you received, if you have treated the infestation with fumigation and followed on with the persistent killer spray, it is highly likely that you will not subsequently be seeing any moths on your Moth Traps. Best wishes Amanda
Trusted Customer
Friday, 10 June 2022
I never received mo order
MothPrevention's Reply:
We are sorry to read this. Please contact our customer service team at help@moth-prevention.com if this has not been resolved. Best wishes Amanda
Trusted Customer
Friday, 10 June 2022
One of the room foggers did not work.
Please send a new room fogger as one of the one's I received did not work.
MothPrevention's Reply:
Dear Customer, We're really sorry to find out that one of your Fogger's has not performed. We have arranged for 2x replacements to be sent to you. They should ship today for you. We will need to ship by UPS ground, so please allow a few working days for them to arrive with you. Kind regards, Neil
Trusted Customer's Reply:
Prompt replacement of the defective fogger. Great customer support.
Trusted Customer's Reply:
Trusted Customer
Thursday, 9 June 2022
Very pleased with the service, arrived promptly and the product did the job to my satisfaction, I have tried various products before for a moth problem, but never seem to completely eradicate moths. I used smoke bombs to treat the rooms, twice with a 3 week gap, and so far one ,month later, I think they have finally gone.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Midi Fumer. It is such great news that you have now eliminated the moths and are satisfied with the results. Best wishes Amanda
Maureen Kuntzmann
Monday, 6 June 2022
Yes this was a repeat purchase. I hang them in my pantry outside the pantry and close to the parrot cage. All it took was one bag of seed and kibble....now the bags go into the freezer for a few days. These traps work nicely.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps. We are glad to know that your parrot is not having to share its food with those pesky moths anymore! Many thanks for your continued custom. Best wishes Amanda
Brian Yates
Sunday, 5 June 2022
I still have not received my order placed on May 20 nor received any info regarding shipment or tracking as indicated in the confirmation of placement of my order.
MothPrevention's Reply:
I am so sorry to read this. If this has not been resolved please contact our customer service team at help@moth-prevention.com Best wishes Amanda
Donna K Sceusa
Sunday, 5 June 2022
Preventing Another Moth Infestation
I had a horrible moth infestation before I bought these Moth-prevention traps. I can;t believe the number of stray mothers these traps catch! And they are refillable. I have them in every closet, the kitchen and the bedrooms.
MothPrevention's Reply:
Thank you so much for such a great review and the 5 stars on our Clothes & Carpet Moth Trap Refills! We are delighted to read that the Traps are working well for you. Our Traps are active for 12 weeks after opening and can be moved around areas of your home where you suspect moths may be present. They will help break the breeding cycle by attracting the adult male moths to the sticky pheromone strips. If you are catching a large amount of moths in a short space of time you may wish to consider one of our Killer Kits which will get rid of Clothes Moths, Larvae and Eggs. Should you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Saturday, 4 June 2022
They work!
My order arrived quickly and the sticky moth pads did their jobs.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes & Carpet Moth Trap Refills. We really appreciate it! Best wishes Amanda
Esta Schifter
Saturday, 4 June 2022
Works but expensive
Wildly expensive but it does catch those flying males. Only seems to catch females if you put the trap under a line of clothes you suspect has moons and you shake, pound, whatever the cloths to dislodge the females. Don't forget this does not get the eggs or larva.
MothPrevention's Reply:
Thank you for your 5 stars and feedback on our Clothes & Carpet Moth Trap Refills. Our Traps attract the active adult male moths, they will not catch females or juveniles. The price of the Traps is reflected in their quality and impressive catch rate. The glue strips are made using a blend of German natural female moth pheromones and have 3 x surface area of other traps. Once the Traps are activated they have a lifespan of 12 weeks and will help break the moth breeding cycle. The traps can be moved to different areas where you suspect the presence of moths, as long as they are 3 - 6 feet above floor level. Best wishes Amanda
Trusted Customer
Wednesday, 1 June 2022
great service
excellent service, fast delivery
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It is great to read that you like our product and that it is working well for you. Best wishes Amanda
Meryl Mandell
Wednesday, 1 June 2022
Please use a confirmation email with orders
I appreciated getting the moth prevention refills quickly, but there was no confirmation email when I ordered, so I didn’t think the order went through. I ordered it again, and received a second mailing. I then had to return one of the orders. Please just use a confirmation email so that it’s clear the order went through. Thank you.
Trusted Customer
Tuesday, 31 May 2022
Fast and easy.
Excellent website, easy ordering and fast shipping.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes & Carpet Moth Trap Refills. We are delighted to read that they are working for you and that you find them easy to use! Best wishes Amanda
Janet Pickel
Monday, 30 May 2022
Fast service
The refills came quick as promised. I'll order again when I need refills.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes & Carpet Moth Trap Refills. It is great news to read that they have worked for you. Best wishes Amanda
Debra Elsinger
Monday, 30 May 2022
These work!
For controlling clothes moths, I know of no better method than these traps. Just be sure to change the traps according to the recommended times. We completely eliminated these pests by diligent use of well-placed traps.
MothPrevention's Reply:
Wow, thank you so much for your 5 stars and great feedback on our Clothes & Carpet Moth Trap Refills! We are delighted to read that they have successfully eliminated your moth problem. Best wishes Amanda
IAN GOULD
Monday, 30 May 2022
Repeat customer always pleased with products and service
Excellent products and usual efficient service. We buy our mothproofing kits every year from Moth Prevention and we have had no problems at all with moth damage since doing so.
MothPrevention's Reply:
Thank you so much for your 5 stars and kind review. We are delighted that you are happy with these products and thank you for your continued custom. Best wishes Amanda
Robert Fay
Saturday, 28 May 2022
Accurate order, quickly shipped. Easy to use, effective product. Will buy more.
MothPrevention's Reply:
We really appreciate your 5 star review of our Clothes & Carpet Moth Trap Refills - thank you so much! Best wishes Amanda
Michael Weiss
Saturday, 28 May 2022
very good
worked well
MothPrevention's Reply:
Thank you very much for giving our Clothes & Carpet Moth Trap Refills five stars. We really appreciate it and are delighted to read that they are working well for you. Best wishes Amanda
Trusted Customer
Friday, 27 May 2022
The traps work
The traps already caught a few moths that flew in while I had windows opened and unscreened during a repair. My rugs thank you!
Barbara Kleeman
Friday, 27 May 2022
Traps work very well. I keep refilling them every 3-4 months.
MothPrevention's Reply:
Thank you so much for your 5 star review of our Clothes & Carpet Moth Trap Refills. We are delighted to read that they are working well for you and thank you for your continued custom. Best wishes Amanda
Trusted Customer
Friday, 27 May 2022
Lightning speed, when you know what it is!
I got a free upgrade to Next Day Delivery, which duly arrived. Lightning speed! Only thing was, the emails advising of delivery didn't say "MothPrevention", they said "Broad Oak Retail", so I wondered what that was until it arrived!
Trusted Customer
Wednesday, 25 May 2022
the smoke treatment worked very well. I am very happy with the result
Trusted Customer
Monday, 23 May 2022
Good product
Very effective product, fast delivery’s
Trusted Customer
Monday, 23 May 2022
These go to work immediately.
good traps. buy several because you may need them year round.
MothPrevention's Reply:
Thank you for the 4 star feedback on our Pantry Moth Traps. We really appreciate you taking the time to leave a review. Best wishes Amanda
Philippa McCarter
Sunday, 22 May 2022
Very good product and service
Have used moth prevention for some years now and find it does the job well if repeated a couple of times a year. Very good service. Have only just used my latest order as I have to find a suitable day to do practically the whole house in one go.
MothPrevention's Reply:
Thank you so much for your 5 star review on Midi Fumer. We are delighted to read that you are happy with our products and our service. Thank you for your continue custom. Best wishes Amanda
Elisabeth Zimmerman
Friday, 20 May 2022
Thumbs up!
Sharon Mcgraw
Friday, 20 May 2022
They work!!!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps. We are delighted to read hat you are seeing great results and find them reasonably priced compared to others on the market. Best wishes Amanda
Janet Schmidt
Thursday, 19 May 2022
Servuce excellent. Thetraps don't catch baby moths.
I am on year 2 of my battle against cloth moths. These traps work best when there is a moderate to heavy infestation. However, the male moth has to be at least 4 days old for the pheromone to really work ( https://bioone.org/journals/florida-entomologist/volume-98/issue-1/024.098.0109/Effects-of-male-age-and-mating-status-on-response-to/10.1653/024.098.0109).l so they don't catch the baby male moths as well. So the moth traps are helpful and essential but spraying with vinegar and bagging just about everything is also needed... The companies service? Excellent..... the traps came quickly.
MothPrevention's Reply:
Thank you for your 4 star feedback on our Clothes and Carpet Moth Trap Refills. Our Moth Traps are produced using a non toxic German pheromone which only attracts the sexually active adult male moths. They will not attract female moths, or young moths. The capture of the male moths will help break the breeding cycle while giving you an indication of the size of your moth infestation. Our MothPrevention website carries all the information about how the Traps work (please see Product Details) and our blogs give you further information on how to deal with a Moth Infestation, including advice on cleaning your home. https://www.moth-prevention.com/blogs/the-art-of-prevention/how-to-get-rid-of-moth-larvae If you are catching a lot of moths in a relatively short space of time it may be that you need to consider one of our Moth Killer Kits. If you need any further advice or assistance please contact us at help@moth-prevention.com Best wishes Amanda
Jenny Perry
Wednesday, 18 May 2022
The stuff works
The spray is effective, not sure about the powder yet and it's a bit messy. The protective gear is fine.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Natural Carpet Moth Killer Kit and protective wear. Our non toxic Kit will eliminate Moths, Larvae and Eggs. The Desi-Dust powder should be left in place for 7 - 10 days ideally and then can be vacuumed up. It is such great news to read that you are seeing fewer Moths already! Best wishes Amanda
Trusted Customer
Tuesday, 17 May 2022
These traps are relatively expensive but very effective.
Rhonda Pray
Tuesday, 17 May 2022
Best moth traps on the market
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you find our Traps the best on the market and that you like the concept of our Refill Strips. Best wishes Amanda
Trusted Customer
Monday, 16 May 2022
Thoroughly Satisfied
Shipping was super fast, traps have been incredibly effective!
MothPrevention's Reply:
Thank you for your 5 star feed back on our Clothes and Carpet Moth Trap Refills and it is great news to read that they have effectively dealt with your moth problem. Best wishes Amanda
Darlene Mills
Monday, 16 May 2022
Works well, would buy again
I would buy them again, they are catching a good amount of pantry moths. They definitely do not stick to any painted surface. They do not adhere well to insides of cabinets. They will stick to formica backsplash in kitchen. Most I have to lay flat.
Anna Floyd
Monday, 16 May 2022
Great products! Thank you for helping me eliminate moths.
MothPrevention's Reply:
It is our pleasure! Thank you for your 5 star feedback on our Moth Killer Kit and nothing makes us happier than hearing that our products are working for you. Best wishes Amanda
Anna Floyd's Reply:
Question, is it possible to get the fogger individually? I can seem to only find it as part of the kit.
Trusted Customer
Friday, 13 May 2022
Fast and effective! No odor and easy to use.
Fast and effective! No odor and easy to use.
MothPrevention's Reply:
Thank you for your 5 star comments on our Clothes and Carpet Moth Trap Refills. We are delighted to read that they are doing their job! Best wishes Amanda
R Sperling
Thursday, 12 May 2022
You haven't allowed enough time since the purchase. This was the first time I bought your product, and it hasn't trapped any moths yet. I don't think you want feedback about a product that has yet to prove itself, do you?
MothPrevention's Reply:
Thank you for your feedback. We have found that Clothes and Carpet Moth Traps and Refills are extremely effective and therefore we often find that customers start to catch moths within a very short space of time. If you have not started using the Traps yet, or you are not yet catching moths, then of course we do not anticipate receiving feedback until the process begins. We hugely appreciate feedback from our customers and thank you for your custom. Best wishes Amanda
Trusted Customer
Thursday, 12 May 2022
Trapped
The product seems to work going by what's trapped. But then that's what I bought it for.
MothPrevention's Reply:
Thank you for your 4 star feedback on our Clothes and Carpet Moth Traps. We are delighted to read that the trapping is going well! Best wishes Amanda
Arthur Wilcox
Tuesday, 10 May 2022
The traps work great but the cost is way to high. If you replace them as recommended your spending almost 200.00$ a year. I'm not sure why Amazon stopped carrying them.
MothPrevention's Reply:
Thank you for your feedback on our Clothes and Carpet Moth Trap Refills. The Refill strips are currently out of stock on Amazon so they are still carrying them but are waiting for the restock which we anticipate will be at the beginning of June. Best wishes Amanda
Trusted Customer
Monday, 9 May 2022
Efective, EZ to use !
Prompt delivery. Effective product. No moth problem since initiating use 5+ years ago.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills, and no moths for 5+ years....great news! We love hearing from our customers and we so appreciate your continued custom. Best wishes Amanda
Lizzie
Friday, 6 May 2022
I am back in control!
I had reached a point of dispair, feeling out of control, with a large infestation in multiple places across my new (very old) house. Swatting away was useless as it wasn't disrupting the breeding cycle of clothes months. I followed the instructions and after 3 fumigations at the advised intervals the moths have gone. Even if a small infestation breaks out in the future I know what to do now.
MothPrevention's Reply:
Thank you so much for your fantastic 5 star feedback on our Moth Killer Kit! We really do appreciate hearing from our customers. Having large and persistent moth infestations is so distressing, we really sympathise with you. We are delighted to read that the Kit has worked, and gives you confidence to tackle any further outbreaks should a small one occur. Thank you for your custom. Best wishes Amanda
Margaret Jarmer
Monday, 2 May 2022
Great product and great customer service
When you were out of stock, you promised to let me know when more was available - and you did! I ordered, and the refills arrived promptly. Great customer service.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Refills and for being so patient when they were out of stock. We are delighted that you ordered with us once you had received our 'in stock' notification and that you are happy with the results. Many thanks for your continued custom. Best wishes Amanda
Trusted Customer
Thursday, 28 April 2022
very satisfied customer
definitely will buy again - great product
MothPrevention's Reply:
What a lovely review on our Clothes and Carpet Moth Traps and our Refills, and thank you so much for the 5 stars! It is great to read that you are happy with our products and we very much appreciate your continued custom. Best wishes Amanda
Vivien Thompson
Tuesday, 26 April 2022
A great product let down only by having to email for assistance phone much
The moth prevention works really well the delivery is fast and reliable however on first £128 pack it said about a phone number in case you needed extra help, that is not there only way for contact is email. Phone would really help.
MothPrevention's Reply:
Thank you for your feedback on our Moth Killer Kit - Extreme Power and we are delighted that you find the product 'amazing'. Unfortunately we are unable to sell the sprays individually due to them being prepared as kit bundles from our supplier. We take our customer service very seriously at MothPrevention and due to the nature of our business, and often the need for customers to send us photos too, we have found that we provide a more comprehensive service by email. Best wishes Amanda
Trusted Customer
Saturday, 23 April 2022
Subject matter expertise plus products that work!
After purchasing their products, the company proactively reached out to see how those products were working. They offered to provide moth identification. When I submitted pictures, they assured me that the products were right for the moths in my home.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Pantry Moth Traps. We really appreciate hearing from our customers and are delighted to read that our Traps have worked well for you. Best wishes Amanda
Charles Winter
Friday, 22 April 2022
They are working. I still have the moths but much less. They work best inside a pantry
MothPrevention's Reply:
Thank you for your comments and 4 stars on our Pantry Moth Traps. It is great that you are catching moths already. Our traps have powerful natural pheromones on their sticky glue strips which attract the active adult male moths and takes them out of the breeding cycle. It will take time to reduce the population if there are moth larvae present that pupate into a new cycle of adult moths so we advise that you keep the traps in place as they will be active for 8 weeks after opening. Amanda
Trusted Customer
Thursday, 21 April 2022
Prompt deliver. Good product. It works!!
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes Moth and Carpet Moth Traps. We really appreciate hearing from our customers and we are delighted to read that they are working well for you. Best wishes Amanda
Ann Yetter
Thursday, 21 April 2022
Product came quickly, they followed up with emails, and best yet, their product is attracting and catching moths!
MothPrevention's Reply:
Thank you for your 5 star feedback. We are delighted to read that the traps are working well for you. Best wishes Amanda
Veronica
Wednesday, 20 April 2022
These traps are excellent at catching the very small moths, far superior to others I have tried which are better at catching the larger varieties of clothes and carpet moths.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you find these effective and thank you for your custom. Best wishes Amanda
Trusted Customer
Monday, 18 April 2022
Customer service was great. Easy ordering process, quick delivery and good follow up.
Trusted Customer
Friday, 15 April 2022
Effective and environmentally friendly moth control delivered promptly
Effective moth control products arrived quickly. Good customer support. The simple cardboard traps attract male moths which are then unable to mate.
MothPrevention's Reply:
Thank you for your 4 star review of our Clothes and Carpet Moth Trap Refills. Our non-toxic Traps help break the breeding cycle by using an extremely sticky glue strip impregnated with natural pheromones to attract the active adult male moths. We are delighted to read that you find our Traps effective. They are active for 12 weeks after opening to enable you to further monitor for moth presence. Best wishes Amanda
Trusted Customer
Thursday, 14 April 2022
Good product, easy website, fast delivery
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Pantry Moth Traps. We know how distressing it can be to find moths around your food areas. Using our Traps together with a thorough cleaning of the area, and sealed containers for dry foods, are a big step in the right direction to eliminating the moth problem. Any unsealed food stuffs such as grains, cereals, flour etc should be discarded as they may already be contaminated with eggs and larvae. It is great to read that the Traps have worked for you, they will stay active for 8 weeks after opening and can help you monitor for any further moth presence. It is our pleasure to have helped, and many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 14 April 2022
Brilliant moth stuff that works
I bought a whole range of this moth products and used the room “ bombs “ it worked and I would recommend it to anyone who has clothes moth problems
MothPrevention's Reply:
Thank you for your great 5 star review on our Moth Killer Kit-Extreme Power and Midi Fumer. It is such good news to read that these have worked so well for you and we really appreciate your recommendation. Many thanks for your custom. Best wishes Amanda
Pat Morrison
Monday, 11 April 2022
I should have purchased refills for moth prevention traps
The goods I purchased arrived very promptly,but I have not found them effective
MothPrevention's Reply:
Thank you for your feedback about the Moth Killer Strips. These are mainly for use in enclosed spaces such as wardrobes and drawers and are effective at killing Clothes Moths, Larvae and Eggs. Our Moth Trap Refill Strips are produced using a powerful pheromone strip to attract the adult male moths. They can be placed around a room where you suspect moths are present (3 - 6ft above carpet level) but it is advisable to use the Trap box with them if you are positioning them in wardrobes because they are extremely sticky! The Trap box also has a detachable hanger. If you need any further help or guidance please do contact us at help@mothprevention.com Best wishes Amanda
Trusted Customer
Saturday, 9 April 2022
We have caught moths in our pantry, I am amazed at the numbers.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps. It can be known for a couple of moths to crossover from textiles to food which could be why you are catching Pantry Moths on our Clothes Moth Traps. Either way it's great news that you are having a successful catch rate and the Traps will enable you to monitor for the presence of moths while also helping to break the breeding cycle. The Traps will work for 12 weeks after activation so do keep them in place. If you are concerned about the size of the infestation or need any further help please do contact us at help@moth-prevention.com Best wishes Amanda
Watts R
Saturday, 9 April 2022
Great product, priced right and it works!
I placed all of the traps from one package in various places that I had seen the moths, and the very next day all of the traps had trapped some moths a few had as many as 6 moths on them. This product does work. It is priced right and It does all the seller claims. I would recommend them to anyone who has pantry moths.
MothPrevention's Reply:
Thank you for such a great 5 star review on our Pantry Moth Traps! Our Traps will help break the breeding cycle by attracting the active adult male moths and over time this will reduce the amount of moths present in your home. Do keep the traps in place so that you can continue to monitor for moths, they are active for 8 weeks after opening. We really appreciate your recommendation and your custom. Best wishes Amanda
SHAID HANIF
Thursday, 7 April 2022
No problem!
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. There could be a few reasons why you are still seeing moths flying around your home: 1) Our Pantry Moth Traps are the ideal starting point on dealing with a moth problem, especially as they give you a clear idea of how bad the infestation is and whether you are seeing success (a reduced daily catch rate over time is good news!). However it will take time to reduce the population if there are moth larvae present that pupate into a new cycle of adult moths. 2) The moths still flying around may be the female moths, our Traps only catch the active adult males. 3) Some of the moths you are seeing might not be Pantry Moths. If you need any help identifying the moths by all means send us a photo at help@moth-prevention.com We can also advise you if you might need something stronger to deal with the infestation, such as a Pantry Moth Killer Kit. We are here to help! If you need any further assistance or guidance please contact us at help@moth-prevention.com If you would like any further information about Pantry Moths and their Life Cycle you can read about them on this link https://www.mothprevention.com/blogs/the-art-of-prevention/food-moth-life-cycle Best wishes Amanda
Stephen Conover
Saturday, 2 April 2022
Catches those moths!
Catches those moths!
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps. We are delighted to read that you are catching moths! Best wishes Amanda
Linda
Tuesday, 29 March 2022
WORKS and FABULOUS INSTRUCTIONS!
This product was reasonably priced, but more importantly - IT WORKED! The product is boxed nicely and the instructions were stated plainly and they were easy to understand. Emails sent by the company were supportive and encouraged me to contact them if there were any questions or problems. I would purchase from them again.
MothPrevention's Reply:
Wow, thank you for your lovely review and 5 stars on our Clothes Moth Killer Kit! We so appreciate you taking the time to provide this feedback and it's great to know that you found our emails helpful too. We are delighted to read that you have now successfully dealt with your moth problem and our Moth Traps can be kept in place for up to 12 weeks after activation, enabling you to further monitor for the presence of any residual moths. Best wishes Amanda
Chris Meiklejohn
Sunday, 27 March 2022
a repeat order from a trusted supplier
Great Products, speedily delivered
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We really appreciate your continued custom and your confidence in our products. Best wishes Amanda
Trusted Customer
Friday, 25 March 2022
Quick service Great product that really works.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that they are working for you and really appreciate your recommendation. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Monday, 21 March 2022
Yes, I would buy them again, but the adhesive strip doesn't work well. Had to add my own double sided tape to get them to stay attached.
Trusted Customer
Wednesday, 16 March 2022
Speedy delivery!
No issues, speedy delivery and great trap!
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps. However we are a little confused because they do not catch Clothes Moths, only Pantry Moths. Our Pantry Moth Traps attract Indian Meal Moths (Plodia Interpunctella) and Mediterranean Food Moths (Ephestia kuehniella). Our Clothes Moth Traps attract the following: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) If you would like any help or guidance with your moth problem please contact us at help@moth-prevention.com and we can also identify the moth if you can send us a photo. At least in the meantime you are successfully catching moths! Best wishes Amanda
Trusted Customer's Reply:
By the time I wrote the feedback I had forgotten which traps were part of this order (I order both over time). And yes! These are great for catching pantry moths and the clothes moth traps are great for catching clothes moths :) I realized it after I submitted the review and then couldn't edit.
Ken East
Monday, 21 March 2022
Great product and service
Quick service
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes Moth Traps and thank you for your custom. Best wishes Amanda
Trusted Customer
Monday, 21 March 2022
Swift & efficient
MothPrevention's Reply:
Thank you for your 4 star feedback and we hope that your moth problem will be solved now that you have our Clothes and Carpet Moth Trap Refills. If you do need any further advice or guidance you can contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Friday, 18 March 2022
Excellent product
Excellent product
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. We really appreciate your custom. Best wishes Amanda
SHEILA WILLIAMS
Monday, 14 March 2022
Very efficient postal service and prompt. Recently used the moth protection , so a little early to say if they are working well yet .
MothPrevention's Reply:
Thank you for your 5 stars and we hope that you will find the Clothes and Carpet Moth Trap Refills extremely effective. If you do need any further advice or guidance please contact us at help@mothprevention.com Best wishes Amanda
Trusted Customer
Sunday, 13 March 2022
Extremely disappointed this time; product did not work.
I'm giving this two stars because it arrived as promised. I've used this system many times in the past to get rid of moths and it has worked well. This time, I put fresh strips in all my closets and even though I have physically seen moths flying around, after a full week only one moth has been trapped. I do not think these strips work at all and I am very disappointed. I purchased these directly rather than through Amazon (where I get free shipping) to ensure I got the genuine product. And this product has failed. Again, extremely disappointed, especially at this price.
Bentley Robison
Friday, 11 March 2022
The customer service has been super. We received the traps just a few days after ordering. We have also received a follow-up email to check on the traps and to see if we are satisfied.
MothPrevention's Reply:
Thank you so much for the 5 stars and such an informative review on our Pantry Moth Traps. We are delighted to read that they are helping reduce your Moth infestation so effectively and we really appreciate your recommendation too. Best wishes Amanda
Edit Holloway
Thursday, 10 March 2022
Definitely. In the few days we have had the traps set, we have about 30 moths caught. Fewer flying around the house. Better than fumigating the entire house.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It is great news to read that you have caught Moths so quickly after activating them. The Traps stay active for up to 12 weeks once opened which will enable you to continue to monitor for any further moth presence and help break the breeding cycle by attracting the adult males to the sticky strips. The traps can also be moved around areas where you suspect that Moths may be present, as long as they are placed at least 3 - 6 feet above floor level. Best wishes Amanda
Tom Martin
Tuesday, 8 March 2022
Worked well
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps and it is great to read that they were catching Moths so quickly. Best wishes Amanda
Trusted Customer
Friday, 4 March 2022
Easy to use product but too early to assess effectiveness.
Delivered quickly. Excellent instructions. Have just done the second round of “bombing” as recommended as I saw more moths. I hope that I have now successfully eradicated the problem, its too early to tell.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Midi Fumer. We appreciate how frustrating it can be trying to get rid of Moths. Hopefully this second treatment has worked well for you. If you want to monitor for further Moth presence our Moth Traps are really effective and because they attract the male adult moths to the stick strip they also help break the breeding cycle. If you need any further advice or guidance please contact us at help@mothprevention.com Best wishes Amanda
Ann Lynn
Friday, 4 March 2022
Great experience !!
Excellent, speedy service. Arrived very quickly.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Extreme Power Moth Killer Kit, we really appreciate your feedback. We are delighted to read that the treatment has been successful for you. Our Killer Kit will eliminate the moths, eggs and larvae of both Clothes and Carpet Moths and provides ongoing protection, but it is still a great idea to keep a Moth Trap in place to monitor for any fresh activity. If you need any further help or advice from us please don't hesitate to contact us at help@mothprevention.com Best wishes Amanda
Trusted Customer
Saturday, 26 February 2022
We sprayed the moth prevention and in just 24 hours larvae were dead! Fab!
We came home from vacation to find that we had holes in our wool carpeting. And a few moths flying about. We bought this moth killer kit and in about 24 hours the larvae were dead, and no more moths flying about. We are so happy. We have no idea how they found their way in, but happy they are not causing holes
MothPrevention's Reply:
Thank you for such a great 5 star review on our Carpet Moth Killer Kit! We are so happy to read that you cannot see any more moths in your home. We would advise that you continue to vacuum and keep some Carpet Moth Traps in place, close to affected areas, in order to monitor for any further presence of adult moths and break the breeding cycle. You may also consider respraying just to make sure that there isn't a recurrence of the infestation. If you need any further advice or guidance we are here to help! You can email us at help@moth-prevention.com Best wishes Amanda
Kate Bosch
Friday, 25 February 2022
Moth Prevention has great customer service
Moth Prevention has great info on their website plus excellent customer service and communication. The one additional service I’d like to see is a subscription option so I can have moth traps delivered automatically every 3 months.
MothPrevention's Reply:
Thank you for such a great review and 5 stars on our Clothes and Carpet Moth Trap Refills. We so appreciate it! We love the idea of a subscription option and hope that this is something we can implement going forward. Many thanks for your continued custom. Best wishes Amanda
Trusted Customer
Friday, 25 February 2022
Excellent and effective product!
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are delighted to read that you have found them effective and reliable and many thanks for your custom. Best wishes Amanda
Trusted Customer
Sunday, 20 February 2022
Fast delivery, great instructions and effective products!
MothPrevention's Reply:
Thank you for your 5 stars and feedback on our Clothes Moth Killer Kit. It is great news that the Kit has been effective for you, and you are now in control of your moth problem. Best wishes Amanda
Trusted Customer's Reply:
Great customer service!
Trusted Customer
Saturday, 19 February 2022
The new refills don't work; I have of moths flying around; no captures
They could do a better job of responding to emails. I wrote them a few times asking about future availability of moth trap refills during the pandemic when production times were altered, but I didn't hear from them
MothPrevention's Reply:
Hello, We were surprised to read your comment regarding our email response. So we checked through the email history and we can see that you were responded to within 24 hours for each of the three emails you sent us. Two of those were about the availability of the Refills. We also kept the Refill’s product page up to date with a predicted 'Back in stock' time frame. You could also sign up to be automatically notified as to when they were back in stock too! Kind regards, Dan
Trusted Customer
Friday, 18 February 2022
Product is truly outstanding
A loyal client who has recommended Moth Prevention to friends
MothPrevention's Reply:
Thank you so much for your 5 star review of our Clothes and Carpet Moth Trap Refills. We are delighted to read that you are happy with the product and we truly appreciate your recommendation. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 15 February 2022
Great service, excellent product!
Excellent service, and the moth traps definitely work. I wish I’d known about your product earlier.
MothPrevention's Reply:
Thank you so much for your 5 star feedback and on our Clothes and Carpet Moth Trap Refills. It is great news to read that the Traps are working for you and thank you for your custom. Best wishes Amanda
Bob Kloos
Tuesday, 15 February 2022
Tell me more!
It just plain works. But I wish the instructions would include info that tells me where/how to find where these moths come from!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills! We are delighted to read that our Traps are working for you. Any pest moths will originally come from outside; it could be from farm land with livestock, birds nests, mice nests and anywhere that has a source of animal protein to provide food for the moth larvae. It may also be that they have been brought in through woolen loft insulation, textiles such as a vintage rug or any second hand clothing. In apartments, moth problems also can spread from one apartment to the other. Our blogs have lots of useful information about moth life cycles and what types of moths you may be dealing with. This article tells you a little about the sources of infestation once the moths are in the home. https://www.moth-prevention.com/blogs/the-art-of-prevention/how-to-fight-a-moth-infestation-fast We hope this is of some help but if you need any further guidance you can contact us at help@moth-prevention.com Best wishes Amanda
Janet Lewendon
Wednesday, 9 February 2022
Great
Great service, very fast. Nice clear instructions.
MothPrevention's Reply:
Thank you for your 5 star review on our Carpet Moth Killer Kit 2-3 rooms. We really appreciate receiving feedback from our customers and thank you for your recommendation. Best wishes Amanda
Trusted Customer
Tuesday, 8 February 2022
Bad presentation no instructions - looks cheap and very disappointed - be careful
MothPrevention's Reply:
We’re sorry to see that you have decided to leave a 1 star review for our service and product. With regards to our Service: We delivered your order the next working day by fully tracked DPD service. We have double checked the tracking and can see no indication of a problem that could result in you not being happy with our service. With regards to the Kit: The Kit you ordered has a 4.5 Star rating with our customers, so to receive your 1 star review is a shock to us. You mention ‘bad presentation’, but our intention is to always carefully pack our kitted products as safely as possible so that the contents reach our customers in undamaged condition. We torque-test lids and double-seal liquids with tape where applicable. All items are then packed to remove any risk of damage in transit. The products that you have received are not cheap - Our traps are produced in Germany and they are the very best on the market. Our Fumers, Sprays and Powders are all Professional Grade and used by the Trade! They are very effective at killing all stages of the moth life cycle. Our PPE (Masks and Gloves) are not cheap or inferior - The mask is the correct grade to protect you from powder, dust and spray, and also from the chemicals within. The gloves are graded to protect you from the chemicals that you may come into contact with. We are also careful not to provide excessively heavy duty gloves that would look reassuring, but be over-spec for the job and unnecessarily add additional cost to the price of the Kit. You should have received a User Guide as well as a Fumigation Guide with your Kit. Our Guides are all professionally printed full colour Z-Fold documents and written to make the treatment process as easy as possible. If you did not receive these Guides we are very sorry for this and we wish you had let us know so that could get them to you immediately. We would have posted hard copies to you same day, as well as email them to you as pdf’s to view on your computer/tablet/phone. We hope that you have been able to use your products and that your treatment went well? It’s a month since you ordered, but please do get in touch with us if you still require your User Guides. Kind regards, Neil
Hazel Douglas
Tuesday, 8 February 2022
I got what I ordered on time.
donald korff
Sunday, 6 February 2022
Good web site, reasonably quick delivery, price is rather high.
MothPrevention's Reply:
Thank you so much for your 4 star review on our Clothes and Carpet Moth Traps. Our Traps have an extremely high catch rate, and are made using the best quality German pheromones which does reflect in the price. The traps also have 3 x the surface area of other moth traps. If you need any further help or guidance with your moth problem please contact help@mothprevention.com Best wishes Amanda
Carolyne Dennis
Friday, 4 February 2022
Very efficient
MothPrevention's Reply:
Thank you for your 4 stars - we really appreciate your feedback. Best wishes Amanda
Trusted Customer
Sunday, 30 January 2022
Unfortunate results
I received these ineffective traps very quickly. No complaints with service, just the product.
MothPrevention's Reply:
Thank you for your feedback. Unfortunately you have been using the wrong traps so far. If you wish to catch Pantry Moths you will need to purchase our Pantry Moth Traps, not our Clothes Moth Traps. Our Pantry Moth Traps are designed to catch Indian Meal Moths and Mediterranean Flour Moths, whereas our Clothes Moth Traps attract the following: Webbing Clothes Moth, otherwise know as the Common Clothes Moth (Tineola bisselliella) Case Bearing Moth, otherwise know as the Case Making Moth (Tinea pellionella) White Shouldered House Moth (Endrosis sarcitrella) Brown House Moth (Hofmannophila pseudospretella) Should you wish to purchase the Pantry Moth Traps you can find them on this link; https://www.moth-prevention.com/products/powerful-pantry-moth-trap-15pk-versatile-and-effective-results-guaranteed We hope that your ongoing moth problem will soon be a thing of the past. Best wishes Amanda
Trusted Customer's Reply:
Sorry to be unclear. I have a clothing moth problem. The clothing moth traps that I ordered did not capture any of them. Just one errant pantry moth and a dozen tiny flies.
Trusted Customer
Wednesday, 26 January 2022
Effective product for the control of moths. I highly recommend.
Highly recommend this product?
MothPrevention's Reply:
Thank you so much for your 5 star review of our Clothes and Carpet Moth Trap Refills. We are delighted to read that you find our Trap Refills effective and thank you for recommending us, we very much appreciate it. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 13 January 2022
Excellent service - They do what they say they are going to do!
I have been battling moths in three closets since Jan 2021. I signed up for the newsletters and then bought the first set of traps in Feb 2021. The service was prompt and I received everything on time. Moth Prevention kept me in the loop through the process. I have bought traps a few more times and the service was always great and on time. They had issues with supply chain at the end of 2021 and asked if I wanted to be on the waiting list when I wanted to buy more traps. They notified me immediately when the traps were in stock and I received them pretty quickly.
MothPrevention's Reply:
Thank you so much for your excellent feedback. We are delighted that your are happy with our service and our products and thank you for being a continued Moth Prevention customer. We really appreciate your patience when waiting for our Refills to come back in stock. Best wishes Amanda
Trusted Customer
Thursday, 13 January 2022
This product works !
Arrived on time
MothPrevention's Reply:
Thank you so much for taking the time to give us such great feedback and 5 stars on our Pantry Moth Traps, we so appreciate it! It's great news to read that the Pantry Moth Traps started catching Moths before they had even been taken out of the package! The Traps are impregnated with a very powerful pheromone which attracts the active adult male Moths. You will be able to monitor how many moths your are catching and the traps will also help break the breeding cycle. If you are concerned about the size of your infestation you may want to consider a Pantry Moth Killer Kit. By all means contact us if you need any further advice or guidance at help@moth-prevention.com Best wishes Amanda
mimi rosenberg
Wednesday, 12 January 2022
EXCELLENT!
Love this product. Customer service is outstanding.
MothPrevention's Reply:
Wow, thank you so much for being such a great customer and giving us a 5 star review on our Clothes and Carpet Moth Trap Refills! We so appreciate your feedback and we will pass on your comments to our Customer Service department. Many thanks for your continued custom.
Lisa Sleeth
Monday, 10 January 2022
Yes, I would recommend Moth Prevention.
MothPrevention's Reply:
Many thanks for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are glad that you find them useful and we really appreciate your recommendation. Best wishes Amanda
Trusted Customer
Wednesday, 5 January 2022
It appears to have worked, although it took several years.
See below.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. We are glad to read that the traps have worked. The monitoring of Moth activity can take a long time, due to the breeding cycle and temperatures changes which can affect when the larvae will pupate. It is definitely worth the persistence and we are delighted that you have a good outcome. Best wishes Amanda
Don Schoeny
Tuesday, 4 January 2022
Easy and quick to order from. Have used for several years, and will continue.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills, we really appreciate your comments and your continued custom. Best wishes Amanda
Aidea Sluyter
Saturday, 1 January 2022
Thank you for great service!
Great! I needed refills, they were out, but they advised me as soon as they were back in stock, which didn't take long, and I appreciated very much! They shipped them very quickly too!
MothPrevention's Reply:
Thank you so much for your lovely 5 star feedback on our Clothes and Carpet Moth Trap Refills. We really appreciate your patience when waiting for our refills to be back in stock and many thanks for your custom. Best wishes Amanda
Trusted Customer
Saturday, 1 January 2022
Excellent product
Helpful back-up as well as great product.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes Moth Killer Kit and Clothes & Carpet Moth Trap Refills. We are glad to read that you like the products and also that you found our back-up service helpful. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Friday, 31 December 2021
Definitely would recommend and buy again. Can be a bit hard to peel the protective paper off, and the back sticky strip isn't very sticky, but all in all, works well.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. We are delighted to read that they are working well for you. Best wishes Amanda
jennifer williams
Friday, 31 December 2021
it works!
My orders are delivered quickly except when the items I want are out of stock and then when they are restocked you let me know and I order what I need.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and & Carpet Moth Trap Refills. We are delighted to read that they Refills are working for you and thank you for your patience whilst they were out of stock. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
Great Product
It's a great product and works so far 100%
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. 100% is what we like to hear! We are delighted that they are working for you! We very much appreciate your patience while waiting for these Refills to be back in stock, many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
Great product, I had a problem with clothing moths and stumbled on to this product.. Operative word HAD.
MothPrevention's Reply:
Thank you for your lovely 5 star feedback on our Clothes and Carpet Moth Trap Refills. Nothing delights us more than the words 'HAD a moth problem'! The traps not only help break the breeding cycle but can be kept in place for 12 weeks after opening so that you can continue to monitor for any further moth presence. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
Great service and product!
Great service and great product! Delivered sooner than expected and best moth trap I ever found. Excellent company!
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It means so much to us to know that you are happy with the service you have received from Moth-Prevention and we are delighted to read that you are successfully eradicating your moth problem! Best wishes Amanda
Sandra Reid
Thursday, 30 December 2021
Definitely the best
Bought the first set which included the traps because they were highly rated. They were great, trapped several moths. Then no refills were available, so I tried "other" brands but they did not work at all. Waited patiently for a couple of months until they were back in stock. MothPrevention sent me an email informing me of their availability and I bought the refills that I needed. They are just the best, not the cheapest but definitely the best.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. We always appreciate hearing from our customers. Our Traps are considered to be the best on the market due to the powerful pheromone on the strips which attracts the adult male moths. Thank you for your patience while waiting for this product to be back in stock and many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
If you have a moth problem this what you need.
We have a wool oriental rug and it was damaged by moths. We had it repaired and they recommended to get moth traps. We did some research and decided on your moth prevention, we were shocked how may moths your traps caught. It is great product and I recommend it to any one with a moth problem.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are so pleased to read that the traps have caught lots of moths and we really appreciate your recommendation. Do keep the traps in place as they will be active for 12 weeks after opening. They can be moved to different areas where you suspect that moths may be present. These traps will enable you to monitor the extent of your moth problem, and also they will help break the breeding cycle. If you have any further concerns about the size of your infestation you may want to consider a Moth Killer Kit. If you would like any advice please don't hesitate to contact us on help@moth-prevention.com Best wishes Amanda
Sally Scott
Tuesday, 28 December 2021
The product I wanted was initially out of stock. Moth Prevention notified me once it was in then dealt promptly with my order.
MothPrevention's Reply:
Thank you so much for your 5 star review on the service you received for your order of Clothes and Carpet Moth Trap Refills and we are delighted to read that they are working for you. Best wishes Amanda
Trusted Customer
Tuesday, 28 December 2021
Great service!
When I ordered the moth protection pack it was not available but I was sent papers but without the casing with which to hang them to keep me going. This was useful and thoughtful as I was able to use the rather battered old containers as an emergency measure . When the casings eventually came not only were there more replacement papers included but the casing design was much improved making it easier to put the sticky paper inside while still exposing the surface to catch the male moths.
MothPrevention's Reply:
Thank you so much for your lovely feedback and 5 star review on the service you received when ordering our Clothes and Carpet Moth Traps. We really appreciate hearing from our customers and we are delighted that we helped allay any anxiety about waiting for the replacement strips. Thank you for your patience and your custom. Best wishes Amanda
Elaina Lee
Thursday, 23 December 2021
Received product fast, to date I have only caught 2 moths out of all 5 trap
Communication and shipping are fantastic. Just waiting on the product to work. If it produces better than it has, I will change my rating.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. There are several reasons that you may not be catching many moths at the moment . 1) It could be that there are not that many adult male moths that are currently actively seeking females due to their breeding cycle (only sexually active adult males are attracted to the pheromone in the traps). 2) Temperatures affect the pupation of the moths and although you can't see any flying moths there could still be eggs and larvae present, which will hatch and pupate later. 3). If you have only seen flying moths, and not found infected or damaged foodstuffs, it could be that they are not Pantry Moths. If you would like us to help you identify the type of moth you are dealing with please send us a picture to help@moth-prevention.com We very much hope that your moth problem will be solved soon. The traps work for 8 weeks after activation so we advise that you keep them in place so that you can monitor the situation. Best wishes Amanda
Trusted Customer
Thursday, 16 December 2021
These really work!
I have bought from them twice and bought times the items arrived on time. They send you a reminder when it is time to replace the traps. I loved that!
gaye willard
Sunday, 12 December 2021
Still Battling!!
I have used the product as directed but am still seeing moths. I sent a question via email with an image of the particular moth as suggested, but I received no response.
MothPrevention's Reply:
Dear Gaye, We received your email and responded with a reply within an hour - please do check your spam folder in case it's been dropped there. However, let me just paste the detail of our reply here for you as well - hopefully this is helpful: That is definitely an Indian Meal Moth in your picture, and as such you’ve been using the correct products. It’s worth noting that only adult males will be caught on Traps. So, if you’re only catching a few that’s good news! It means there won’t me much breeding going on, if any. Moths are tricky! So, it’s important to look elsewhere in the kitchen where they may be hiding. Behind furniture, behind baseboards of kitchen units, behind drawers etc. They are capable of getting through tiny gaps as well, so if you have a breathing brick through a void to the outside of the building they could be in there or traveling through it, or perhaps via an extractor fan … These are just some thoughts and potential places. The list can be a long one, and it's different from home to home. Please check everywhere, clean as you go, and hopefully it’ll reveal as well as fix your moth problem. Please do repeat treat as possible to continue the fight, and keep traps in place so that you can monitor for any change in moth catch-rate.
Trusted Customer
Tuesday, 30 November 2021
Very good merchant
Work great in protecting against moths.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps, we really appreciate hearing from our customers. We are delighted to read that our Traps have done their job. Do keep them in place to further monitor for activity as the Traps will last for 12 weeks once activated. You can move the Traps around your home, to areas where you suspect moths may be present, so long as they are 3 to 6 feet above floor level. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Monday, 22 November 2021
does what it promises
good product and very effective at killing moths
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Traps, we really appreciate hearing from our customers. It is great to read that our Traps are working so well for you and thank you for your custom. Best wishes Amanda
mimi rosenberg
Sunday, 14 November 2021
Very upset that refills are not available.so I'm forced to buy more
Make refills available
MothPrevention's Reply:
We fully appreciate the frustration of not being able to purchase the refills currently. We have taken every step to inform our customers both on our website and customer emails of the current status. Unfortunately, like many businesses, we are experiencing the fall out of a global pandemic which has affected production and delivery. This is extremely frustrating for us too! The refills are expected to be available from late December and we are doing everything we can to make sure this happens. We will post any further news when we have it and we appreciate you bearing with us at this very difficult time. Thank you so much for your custom and your patience. Best wishes Amanda
Trusted Customer
Thursday, 11 November 2021
Great service and effective product
Great service and an effective product. . I'm monitoring moth population and the bombs back in June seem to have done the trick
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Traps. We really appreciate hearing from our customers. It's great to read that the fumers worked to eliminate the moth problem and do keep monitoring! Best wishes Amanda
Trusted Customer
Saturday, 6 November 2021
Just what was needed to obliterate wretched flying wretches! Still testing,
Description seemed competent, trustworthy, so made purchase.
Irene Maksymjuk
Wednesday, 3 November 2021
Need refills!
Ordering is easy and delivery prompt. However, I needed refills for traps I'd ordered earlier, waited a long time for them to come back in stock, but finally had to order new traps for continuity. Extra expense is ok, I can use 6 traps, but still need those refills!
MothPrevention's Reply:
Dear Irene, Thank you for your feedback. Glad to read your order arrived with you quickly. We apologise you couldn’t order the Refills you initially wanted. As stated on our Refills product page, us being out of stock is unfortunately beyond our control. But we do expect new Refills to be with us sometime in December. Please look to our Refills product page for the latest updates. Please let us reassure you that your new traps are made in the exact same way as your first batch. They are most likely not catching moths at the moment because your first batch removed all of the active male moths. Also seasonal difference will have a significant impact on capture rates too. As moths do prefer the warmer months and won’t be anywhere near as active in cooler temperatures. We hope this reassures you that your newer traps are working and if you have any further concerns please contact us on help@mothprevention.com Thank you, The MothPrevention Team
Trusted Customer
Wednesday, 3 November 2021
Good fast service.
Better price especially postage costs for single items.
Trusted Customer
Tuesday, 2 November 2021
So far seems to work better than any other trap I have tried. Excellent!
easy ordering, quick delivery, clear instructions. all around well done.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps. We really appreciate hearing from our customers and are delighted to read that our MothTraps work better than other traps you have tried. Great news! Best wishes Amanda
Catherine Czubacki
Monday, 1 November 2021
SUPPORTIVE TEAM
Very supportive team. Answers my questions fast. Their information on types & habits of moths is thorough.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps and for your kind comments about our team! It is great news that you are seeing such a noticeable reduction in the moths you are catching, the adult young males are being attracted to the powerful pheromones on the sticky strip and this will help break the breeding cycle. We would suggest keeping the traps in place (they are active for 12 weeks after opening) so that you can further monitor for any moth presence but all indications are good! Best wishes Amanda
Trusted Customer
Thursday, 28 October 2021
I felt taken care of
They responded personally to a question I had. The follow-up email offering suggestions (and encouragement) was welcome.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps and we are so sorry to read that you are having a lot of moths. When you peel back the adhesive strip in order to stick the trap to a surface, make sure that you have not peeled back the paper cover for the trap itself first, that way you can press the trap to any surface without getting your hands sticky. We are delighted to read that the traps are working well for you and we are always here to help! Best wishes Amanda
Julie Bennett
Thursday, 28 October 2021
cannot review since Inever recieved the products ordered
Never received the product ordered, no follow up, desappointed
MothPrevention's Reply:
Dear Julie, We were aware that your order didn’t get delivered to you. We did email you to confirm this as soon as FedEx confirmed that there had a been a an obstruction to delivery and shipped a replacement order Oct 13th. We did not receive any reply from you though - we hope that you received our email? Within the last 24 hours we have just learnt from FedEx that our replacement order has also failed to be delivered due to an issue with a gate outside of your property (we do not have any specific details about this)! Unfortunately your review has arrived with us before we could reach out to you. Due to our courier twice being unable to deliver we will move to refund and cancel your order. To confirm: We ship same day Monday to Friday, use FedEx for speedy tracked deliveries, but it’s important that the courier can get to your mailbox, drop off point or front door. If you are able to investigate and ensure that your address is reachable we will be very happy to take a new order from you so that our products can help you with your moth problem. Your full refund will be carried out for you today. We will not deduct anything for these failed shipping attempts. Kind regards, Neil
Julie Bennett's Reply:
Thank you for your follow up. I now see the email previously sent which I missed.Yes I would like to place a new order. I do give you a 5 star rating for your product and customer service
David Kern
Thursday, 28 October 2021
I have reviewed your product in the past and the review is still favorable now. Your product performs as advertised and you can't do better than that!
MothPrevention's Reply:
Thank you so much for your 5 star feedback and we so appreciate you taking the time to review our Clothes and Carpet Moth Trap Refills again. Thank you for your continuing custom. Best wishes Amanda
Trusted Customer
Wednesday, 27 October 2021
Awesome products, terrific company.
Let's get to it: the products work! After losing carpet, sweaters and blankets, we were going at the end of our rope. A combination of vacuuming, the spray, powder and traps seems to have done the job. It's truly life changing! And the support, service and care from the owners is wonderful. A million thanks!
MothPrevention's Reply:
Wow what a fantastic review and thank you for the 5 stars! We are delighted to read that our Clothes Moths Traps have worked so well for you. We so appreciate how stressful and challenging dealing with a moth infestation can be, and there is nothing better for our team than seeing great news from satisfied customers. We are so happy to be of service and thank you for your custom. Best wishes Amanda
Trusted Customer
Monday, 25 October 2021
Prompt delivery
So far, so good. Order came quickly and we used it over the course of the weekend. Looking to see if efforts were effective or if a second course will be necessary. Currently monitoring…
Jean Thaiss
Sunday, 24 October 2021
Frustrating
I bought a three-pack of moth traps because I could see moths flying around the room in the evening when I have the TV on. There's a full size one that really drives me crazy. I've been positioning the traps all around the room, trying different spots, but I still haven't caught the one I want, only a couple of real tiny ones. The big one continued taunting me after I got those.
MothPrevention's Reply:
We are sorry to read that you are having trouble catching this particular moth but, from your description in your review, it sounds like this is not a textile moth and therefore will not be attracted to our Clothes Moth Traps. Textile Moths are roughly 1-1.5 cm in length and the adult males are attracted to the powerful pheromones on our sticky traps. These will be the 'tiny ones' you have referred to, which are being caught successfully. Best wishes Amanda
Jean Thaiss's Reply:
To clear this up, I went for my tape measure. The smaller moths that I caught in the trap were only 2-3 mm in length. I finally caught one of the "larger" moths with my hand, and it was definitely about one cm in length, not more. I don't know what else it would be besides a textile moth. Are you saying the females are larger and are not attracted to the traps? Thanks. Jean
MothPrevention's Reply:
Thank you for your reply. It is very hard to identify the moth in question unless you can provide us with a photograph? I can confirm that female clothes moths are not attracted to the pheromones on the traps. The pheromones attract the sexually active adult male moths. If you would like any further help or guidance please do not hesitate to contact us at help@moth-prevention.com Best wishes Amanda
Faye Thompson
Sunday, 24 October 2021
Great service, as described and arrived promptly. Product is easy to use and seems effective so far. Have been back to order more for more rooms, so shows I am happy with it!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Natural Carpet Moth Killer Kit! We are delighted to read that you are happy with the product which was created in response to customers who had small children, sensitive pets or breathing difficulties who wanted a completely natural solution to their carpet moth problem. This comprehensive kit will help keep the pests away for at least 3 months. Best wishes Amanda
Sabato Normandia
Sunday, 24 October 2021
Works great
The product worked as advertised. I put a strip on each cabinet door and put two out in the garage. Not all of the strips had moths on them but the one in the garage had over twenty on it. I have not seen a moth in a few days now. I am going to replace the strips this week especially the two in the garage.
MothPrevention's Reply:
Thank you for your 5 stars and informative feedback on our Pantry Moth Traps. As you have mentioned, it is a good idea to keep strips in place as it will take time to reduce the moth population if there are moth larvae present that pupate into a new cycle of adult moths. This can be a process that extends over several months. The traps last for 8 weeks after activation so that gives you a good length of time to monitor the situation. If you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Judann Luening
Wednesday, 20 October 2021
Please Provide Refills Again!
I would appreciate if you would carry the refills again. Your product is very expensive when I need to orderPlease 10 at a time every few months. The refills save me money.
MothPrevention's Reply:
Dear Judann, thank you for taking the time to leave us feedback. We appreciate and fully understand your frustration. Due to supply issues beyond our control this item is currently out of stock. We have received an update from our Manufacturer and we're expecting new stock some time in December. If you would like to know when they become available please go to our Moth Trap Refills page, enter your email address & press the "Notify Me" button. We will then let you know when they are available. Thank you for your continued custom. Kind regards, Neil
Arch Northcutt
Tuesday, 19 October 2021
Yes, I would buy from them again.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps, we really appreciate it. Many thanks for your custom. Best wishes Amanda
Cherry Frizzell
Tuesday, 19 October 2021
Yes - quick, efficient and a superb product.
Trusted Customer
Monday, 18 October 2021
it's easy to set up and works .
MothPrevention's Reply:
Thank you for your 4 star feedback on our Clothes Moth Traps, we really appreciate it. Best wishes Amanda
Karen Moen
Sunday, 17 October 2021
Excellent product!!
Excellent shipping time and the taps caught more than any I had previously tried. Since I got your product the moth problem is getting under control.
MothPrevention's Reply:
Thank you for your 5 star review on Pantry Moth Killer Kit. We are so happy to read that your moth problem is now under control. The traps will keep working for 8 weeks after activation so do keep them in place in order to monitor for the presence of moths and they will help break the breeding cycle by attracting the sexually adult young adult males. Many thanks for your feedback. Best wishes Amanda
Trusted Customer
Thursday, 14 October 2021
The pantry moth traps worked great.
Delivery speed was good, though I've been spoiled by Amazon Prime's 2-day delivery (which is not always 2-days anymore, either...)
Trusted Customer
Monday, 11 October 2021
The service is excellent. I have used it before and found it works but needs redoing a couple of times a year. I do the majority of the house in one go so have to find a day when I can shut off most of the house for the required amount of time. Have not done it so far this time!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Midi Fumer. If you are concerned about the recurrence of your moth infestation and would like some advice we are here to help! You can contact us at help@mothprevention.com Best wishes Amanda
Trusted Customer
Sunday, 10 October 2021
What a super service they offer. The refill Moth traps work so well. We will be back for future supplies in due course. An excellent company to deal with.
MothPrevention's Reply:
Thank you so much for your lovely feedback and 5 stars for our Moth Trap Refills! We so appreciate your comments and are delighted that you have chosen Moth Prevention for your future supplies. If you need any further advice or assistance from us please don't hesitate to contact us at help@mothprevention.com Best wishes Amanda
Trusted Customer
Saturday, 9 October 2021
Great product and ships very fast.
These Moth prevention sticky pads work great and you can hang them anywhere. They last a long time and gets you ahead of the actual moth flying around.
MothPrevention's Reply:
Thank you so much for your feedback and 5 stars on our Clothes Moth Traps. We are delighted to read that the traps are working well for you and they will be active for 12 weeks after opening. They can be hung or placed on shelves as long as they are a minimum of 3 ft above floor level. Best wishes Amanda
Mr. Charles MacKinnon
Friday, 8 October 2021
worth the money
good asdvice and products
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Traps and Insectaclear C. We are delighted to read that these products worked for you and that you liked the advice that was given. Best wishes Amanda
Trusted Customer
Wednesday, 6 October 2021
Moth prevention strips
Very quick delivery, very happy with the servicde
MothPrevention's Reply:
Thank you for giving our Carpet and Clothes Moth Traps 5 stars. We so appreciate hearing from our customers. We are so glad that they did the job for you and thank you for your recommendation and custom. Best wishes Amanda
Trusted Customer
Tuesday, 5 October 2021
Quick and effective moth killer
I had 3 rugs which had been stored rolled together, when I unfolded them there were lots of moths and some holes where the moths had eaten the rugs. I vacuumed them carefully on both sides then spread them out as much as I could in one room and lit 2 of the smoke bombs, closing the door. After checking that the tapers had burnt out I left the room shut and actually didn’t go in there again for some days. I haven’t seen another moth since and so have not yet had to use the spray yet. I’m super happy with the results and would definitely recommend the smoke bombs. They don’t leave any smell or residue either.
MothPrevention's Reply:
Thank you so much for your 5 stars and great feedback on our Carpet Moth Killer Kit. We are so sorry to read that you have experienced a moth infestation, we appreciate how stressful and challenging this can be. It is great that you haven't seen further evidence of moths but we would recommend keeping the moth traps in place so that you can monitor for any further moth activity and you can use the spray if you want further back up. The traps will stay active for 12 weeks after opening. If you need any advice or further assistance from us please don't hesitate to contact us at help@mothprevention.com Best wishes Amanda
Trusted Customer
Tuesday, 5 October 2021
Arrived in good time
They were average so three stars
Trusted Customer
Tuesday, 5 October 2021
products, service also tip top
five star products and service as ever
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Traps and Wardrobe Moth Protection. We really appreciate your comments and thank you for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 5 October 2021
The pantry moth strips really work!
***** moths showed up in my kitchen? Identified them from your website. They originated from bird seed in the garage next to kitchen. Bought your ***** moth strips and put them on outside of cabinets where I had seen them land. Nothing happened. Got a follow-up email from your site which said the moths most often crawl into ***** door cracks. Moved strips inside the cabinets. Thanks for the follow up info... the strips are working great!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps and we are delighted to read that you have received useful information both from our website and our follow-up emails. We are here to help and very committed to our customer service. It's great news that the traps are doing their job for you and we hope you will soon be moth-free. Best wishes Amanda
Trusted Customer
Saturday, 2 October 2021
Haven’t tried long enough to see it’s effectiveness, but the back lining sticking is one sided and narrow so the trap cannot stick stable to any surface. It keeps coming off. I have to add a double side tape to hold it in place.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps - we appreciate you taking the time to let us know your experience. The tape that you are referring intentionally has a 'low tack' reverse so to adhere and protect the surfaces within your home. We recommend applying these traps to smooth, dust free, non porous surfaces to assist with adhesion. (Just to confirm - the glue on the side that catches moths is extremely sticky!). We're always looking for ways to improve our products and as such we'll take the time to look again at this product and speak with our manufacturer about options available to improve where needed. Thank you again.
Trusted Customer
Friday, 1 October 2021
Excellent!
Theresa Barrington
Thursday, 30 September 2021
Moth invasion solved!
Useful information on website. Ordered recommended products which were received quickly. Applied the products in the order recommended. No unpleasant smell. Vacced up powder after 3 weeks. Checked moth traps and thankfully no return of moths. Problem solved but will now be replacing wool carpet with manmade one!
MothPrevention's Reply:
Dear Theresa Thank you so much for your 5 star review and great feedback on our Natural Carpet Moth Killer Kit! We love hearing from our customers and nothing brings a smile more than reading that your moth problem has been solved! Even though you have replaced your wool carpet with a manmade one we would advise that you continue to monitor for moths - the traps will last for 12 weeks after opening so it is worth keeping them in place just in case. Best wishes Amanda
Trusted Customer
Tuesday, 28 September 2021
Good producr
They gave excellent advice and made me feel calmer about my problem. The products seem hoid and easy to use
Trusted Customer
Tuesday, 28 September 2021
Extremely fast delivery and effectively working traps!
MothPrevention's Reply:
Thank you very much for your 5 star review of our Clothes and Carpet Moth Traps. It's great to read that the Traps are working well for you and thank you for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 28 September 2021
Products are excellent and work!
You find what you want online and then go through the ordering process. The items arrive a couple of days after. All seamless.
MothPrevention's Reply:
Thank you for your 5 star review and we are delighted to read that the Mini Fumer has been a success! Best wishes Amanda
Susan Wordsworth
Tuesday, 28 September 2021
Good product
Product did what it needed to do. Good price.
MothPrevention's Reply:
Dear Susan Thank you so much for your 5 star review of the Fortefog Natural Protector Aerosol. We really appreciate hearing from our customers and thank you for your custom. Best wishes Amanda
Tryna Hope
Tuesday, 28 September 2021
I was unable to reach the source. Nonetheless, I did put up the sticky strips and it cut the population of pantry moths to a minimum. I've hired a handyperson to deal with the source - then I'll use the spray and sticky strips to deal with any leftovers. I love this product.
MothPrevention's Reply:
Dear Tryna Thank you for your 5 stars and great feedback on our Pantry Moth Traps and we are delighted to read that they have worked for you. Combined with a thorough clean of the infested area, and using sealed containers for any loose foodstuffs, the traps will decrease the presence of the moths over time. If you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Tuesday, 28 September 2021
Super effective.
Super fast delivery. Super effective, weeks afterwards too.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Mini Fumer. The Fumer will kill moths, larvae and eggs and is great for getting into those hard-to-reach nooks and crannies. Best wishes Amanda
David
Tuesday, 28 September 2021
Used 3 of 9 traps. Three different rooms for 4 weeks and not a single moth.
Not convinced the traps have any pheromone
MothPrevention's Reply:
Dear David, We'r sorry to read that your traps are not performing as you had hoped. Our traps are produced in batches of many thousands and if there was an issue with the pheromone it would be picked by the Quality Control Team. Please do consider that only adult male Clothes & Carpet Moths will be attracted. Females, juveniles, as well as other moth types will not be attracted to Moth Traps. Also, please be sure to position your traps away from light, drafts, strong smells and at 3-6ft high. We're not sure how many flying moths you are seeing around your home, but please do your traps in position and/or move them to a new position for the duration of their shelf life - They will attract and capture adult male moths if they are passing and help you to monitor.
Trusted Customer
Tuesday, 28 September 2021
Never received my order
Never received my order . Still waiting to see if it comes I am very disappointed .
MothPrevention's Reply:
We're sorry to receive your 1 star review. We've checked the FedEx tracking against your order and it confirms successful delivery to your address 2 days after you ordered. Please do email one of our team at help@moth-prevention.com if this was not the case and we will be very happy to discuss this with you; confirm your address etc. We only want for you to be a happy customer and we're not happy if you did not receive your order. Kind regards, Neil
Sarrah Chapman
Monday, 27 September 2021
Commitment to customer service and superior product!
My order got lost in the mail and they immediately sent me a replacement. They are committed to customer service, and the product works!!! It's much better than the leading Amazon brand I tried before finding this!
MothPrevention's Reply:
Dear Sarrah Wow! Thank you so much for your kind review and 5 star feedback on our Pantry Moth Traps! We are delighted to read that our Traps are working for you and that they are superior to a previous brand you have tried. We are very proud of our Moth Prevention products and, as you have said, we are committed to our customers - we really want to help as much as we can. Many thanks for your custom. Best wishes Amanda
Virginia Wieneke
Monday, 27 September 2021
Hasn’t worked for us.
No moths came to the moth prevention stickers. We saw quite a few in our library, on our stairs and in the attic. Maybe it’s too late in the season…
MothPrevention's Reply:
Dear Virginia, We'r sorry to read that your traps are not performing as you had hoped. Please do consider that only adult male Clothes & Carpet Moths will be attracted. Females, juveniles, as well as other moth types will not be attracted to Moth Traps. Also, please be sure to position your traps away from light, drafts, strong smells and at 3-6ft high. Please do leave them in position and/or move them to a new position for the duration of their shelf life - They will attract and capture adult male moths if they are passing and help you to monitor.
Kathy P
Monday, 27 September 2021
So far we are quite impressed with the product. The hormone area is large and we are catching moths - had no idea we had this many. scary! we have just hung the second order of clothes traps which will be good for the next 90 days.
MothPrevention's Reply:
Dear Kathryn We are so sorry to read that you are experiencing a moth infestation and thank you so much for your 5 star review on our Clothes Moth Traps. The Traps will help break the breeding cycle and give you an opportunity to continue to assess the size of your moth problem. They can be moved around areas of your home, so long as they are a minimum of 3 feet above floor level. If you are catching many more moths than you anticipated you may wish to consider a Moth Killer Kit which eradicates moths, larvae and eggs. Should you need any advice or further guidance from us please do get in touch at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Monday, 27 September 2021
SO Disappointed
Way too expensive. Found another brand at local store that were much less expensive and worked far better. After one week there were only 4 moths caught using Moth Prevention traps vs the other brand which trapped 36!
MothPrevention's Reply:
Thank you for your review and for the images. Although the images are not perfectly clear it would seem that you have a Pantry Moth problem! The traps that you purchased from us specifically target Clothes Moths & Carpet Moths and will not attract pantry moths. We’re glad to read that you now have a trap that is helping you with your infestation. For future reference we do also sell Pantry Moth Traps. Kind regards,
Trusted Customer
Sunday, 26 September 2021
Was a bit hesitant at first, but the traps started working.
It worked! Not now.
MothPrevention's Reply:
Thank you so much for your great feedback on our Pantry Moth Traps. We love nothing more than hearing from our customers and reading that the Traps have worked! Best wishes Amanda
Trusted Customer
Saturday, 25 September 2021
Excellent service and product
appreciate the follow up emails and the informative website. The traps worked!
MothPrevention's Reply:
Many thanks for your 5 star review of our Clothes Moth Traps. We really appreciate customer feedback and are delighted that you found our website and emails helpful too. Best wishes Amanda
Trusted Customer
Friday, 24 September 2021
Great product & it works! I think I am almost free of pantry moths!
The strips work & the pantry moths are virtually gone! I only had some trouble attaching the strips without getting glue on my hands, but the tips about getting rid of the glue worked as well!
MothPrevention's Reply:
We so appreciate hearing from our customers and we are delighted to read that our Pantry Moth Traps have worked so well for you. As well as thoroughly cleaning the areas where you keep food, and making sure you store foodstuffs in sealed containers, we would suggest that you keep some strips in place to keep monitoring for any further moths. The strips are active for 8 weeks after opening and will also help break the breeding cycle. Thank you for your custom. Best wishes Amanda
Madeline Derro
Thursday, 23 September 2021
Excellent product, trapped multiple moths
Would definitely recommend
MothPrevention's Reply:
Dear Madeline Thank you so much for your 5 star feedback on our Clothes Moth Traps. It is great news to read that our Traps have done their job. The Traps will last for 3 months after activation so do keep them in place in order to monitor for any further moth presence. We really appreciate your recommendation. Best wishes Amanda
Talia Halpern
Tuesday, 21 September 2021
I loved how responsive they were to my specific situation. Never have had that with a company.
MothPrevention's Reply:
Dear Talia Thank you for your 5 star review and your purchase of our Clothes Moth Killer Kit. We are delighted to read that you were happy with the service you received from Moth-Prevention. Best wishes Amanda
Trusted Customer
Thursday, 9 September 2021
Great
Efficient. After a good cleaning, I used their product and I am happy of the result. There is gloves and mask. After using the can I left the room closed for 2 hours. Explanations are great and easy to follow.
MothPrevention's Reply:
We so appreciate your 5 star feedback on our Clothes Moth Killer Kit. Our Kit comprises of professional grade products which are safe to use in the home and will kill the Clothes Moth, Larvae and Eggs. We are delighted to read that it worked for you and thank you for your custom. Best wishes Amanda
Darryl Bradford Jr.
Wednesday, 8 September 2021
Great
Traps work so much better than anything else I tried!
MothPrevention's Reply:
Dear Daryl Thank you so much for your 5 star review of our Pantry Moth Killer Kit. We so appreciate hearing from our customers and nothing makes us happier than reading that our products are working well for you! Thank you for custom. Best wishes Amanda
Trusted Customer
Tuesday, 7 September 2021
They work
The traps work great. Wish I had known there was a kit before I purchased the traps.
MothPrevention's Reply:
Thank you for your 5 star review on our Pantry Moth Traps and we are glad to read that they are working for you. The Traps should give you an indication of the extent of your moth problem and you can keep them in place for up to 8 weeks once activated, this will also help break the breeding cycle. If you are concerned about the size of your infestation then a Kit may well be worth considering. Both our Kits contain the traps too and if you need any further advice or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Monday, 6 September 2021
Quick, efficient service. Provided tracking for delivery. Also gave excellent instructions for use once received.
MothPrevention's Reply:
Thank you for your great feedback and 5 star review on our Clothes and Carpet Moth Trap Refills! Our traps are so effective because the whole glue strip is impregnated with natural non-toxic pheromones which attract the sexually active adult male moths. This will help break their breeding cycle and enable you to monitor the size of your moth problem. Many thanks for your custom. Best wishes Amanda
Jo Ann Smail
Friday, 3 September 2021
found the product effective as was advertised
The packets arrived on time and they have been effective so far
Trusted Customer
Tuesday, 31 August 2021
Very good merchant
Fast service . Good packaging
Trusted Customer
Sunday, 29 August 2021
great product, super fast shipping
Trusted Customer
Friday, 27 August 2021
So far so good. I've used three moth catchers for three months and have just replaced them for another three months. Still have moths but not as many.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes & Carpet Moth Trap Refills and we are delighted to read that your are seeing the number of moths decreasing. This will happen over time as the breeding cycle is reduced by catching the sexually active adult male moths. Many thanks for your custom. Best wishes Amanda
Victor Costanzi
Friday, 27 August 2021
The strips arrive quickly and are easy to use. So far, so good.
MothPrevention's Reply:
Dear Victor Thank you so much for your 5 star review on our Clothes Moth Traps. We really appreciate hearing from you. Best wishes Amanda
Trusted Customer
Thursday, 26 August 2021
excellent results on most male moths but problem persists
It worked wonders with male moths but fails to get all of them even with new strips all over.
MothPrevention's Reply:
Thank you for your feedback on our Powerful Pantry Moth Traps. We really appreciate hearing from our customers. It could be that you have female moths flying around or younger male moths that are not yet sexually active (the traps only attract the adult males). You may even have other species of moth present other than the ones attracted to our Traps (our Traps attract the Indian Meal Moth and the Mediterranean Flour Moth). If the moth presence is a persistent problem that is not decreasing then you may like to consider one of our Pantry Moth Killer Kits. Should you need any help or guidance please contact us at help@moth-prevention.com. We can help you identify the moths present in your home too if you wish to send us some photos. Best wishes Amanda
Trusted Customer's Reply:
Amanda I truly appreciate your response - especially so quickly, and it seems to be consistent with the excellence of your product (I was really shocked to see how many moths were trapped the very first night - the strips were almost blackened) which made me realize how serious the problem was. Of course, I realized that the females and not yet mature males would survive, but I figured those males would go the way of their predecessors as soon as they matured (hopefully before they impregnated any of the females) and no males would remain before long, leading eventually to the end of the infestation ......... unless some males are burrowed so deeply that they never get exposed to the traps. But now it appears that the burrowing is a possibility, as well as some maturing males impregnating the females before they are trapped, and now the possibility you raise about another species - though I doubt that last one. Nevertheless, if you agree those first two possibilities are probabilities, I'll be happy to order a couple of your kits if you'll send me ordering information. But why would that be more effective if some moths still survive by burrowing and some maturing moths get to the females before the trap does them in ??? Sorry to bother, but you do have a great product, which makes me curious as to why it's anything but 100% perfect. Best wishes and thanks again ........................... Sam
MothPrevention's Reply:
Apologies for the delay in replying - I was taking a week's vacation. I will get one of our team to contact you directly if that's okay. Best wishes Amanda
Robert Shapiro
Wednesday, 25 August 2021
Moth Prevention Refills
Product seems to work well for the designated time period. Prompt customer service
claudia pena
Wednesday, 25 August 2021
These traps WORK REALLY WELL!!
Received my traps quickly! Greatly appreciated!
Trusted Customer
Wednesday, 25 August 2021
Got the Job Done!
Definitely attracts moths!
MothPrevention's Reply:
Thank you for your comments and 5 star review on our Powerful Pantry Moth Traps. We so appreciate hearing from our customers, and thank you for your custom. Best wishes Amanda
Trusted Customer
Wednesday, 25 August 2021
Works Well
Very good at attracting moths.
MothPrevention's Reply:
We are delighted to read that our Powerful Pantry Moth Killer Kit has caught lots of moths and thank you so much for your 5 star feedback. Best wishes Amanda
Trusted Customer
Tuesday, 24 August 2021
Does what it's supposed to do
This product did just what they said it would, I was looking for something that was better than the over the counter moth traps, As soon as these traps arrived I put some of them out, in the first day I was catching moths, and now the numbers that I am catching has decreased. I will continue using them as I see fit.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Powerful Pantry Moths. It is great to read that they are working for you and the moth numbers will gradually decrease as you continue to use the Traps. They are active for 8 weeks after opening. Thank you for your custom. Best wishes Amanda
Richard Shepherd
Monday, 23 August 2021
We covered the whole house closing down each room in turn. Still evidence of moth flying in the evening although certainly less than before.
MothPrevention's Reply:
Hi Richard, Thank you for your feedback. We see from your order that you purchased our Fumers / Smoke Bombs. It’s important to consider that they are a ‘knockdown’ product. That means that after you’ve completed the process of fuming there will not be any residue or persistence left in place to continue treating. So, if later a moth flies into a treated room it will not be killed. If you continue to see moths flying or are continuing to catch moths on our Traps we would recommend the use of one of our ‘Persistent’ sprays such as Insectaclear C. Such sprays dry to leave a coating that will kill any eggs, larvae or moths that touch it. Kind regards,
Trusted Customer
Saturday, 21 August 2021
Shipping was quick and product arrived in good shape
Natalie Grigg
Saturday, 21 August 2021
Big deal!!!
everything... I mean, the package arrived! Big deal...
Trusted Customer
Friday, 20 August 2021
I never received it!!
I haven’t received the product yet.
MothPrevention's Reply:
We're really sorry to read that you did not receive your order. This is the first we are hearing of this and wish that you had reached to us when the delivery failed so that we could have tracked and resolved this problem for you immediately. Due to the length of time since this delivery failed we are not able to find your lost parcel or claim for the loss via our Courier (FedEx). We have today refunded you in full for your order. We thank you for your repeated purchases with us and hope that you'll shop with us again; not judging our service from the couriers failure to deliver on one occasion. Kind regards, Neil
Trusted Customer's Reply:
Thank you. I couldn’t get time to check on when I ordered it….until I saw this message. It’s hard to keep up with all the packages coming. Thank you for being so professional.
Trusted Customer's Reply:
Enoch Ihde
Thursday, 19 August 2021
Great product - Please ship to Canada again
I'd happily give this 5 stars, as the product is great, but shipping to Canada was mysteriously discontinued, even though older packages specifically advertise shipping to Canada.
Trusted Customer
Wednesday, 18 August 2021
Received order quickly. The strips are amazing and took care of our moth problem within a couple days. AMAZING PRODUCT
MothPrevention's Reply:
We so appreciate hearing from our customers and thank you for your great 5 star review on our Powerful Pantry Moth Traps. We are delighted to read that the Traps eliminated your moth problem so quickly. You may like to keep the traps in place so that you can further monitor for any moth activity. The traps are active for 2 months after opening. Thank you for your custom. Best wishes Amanda
Trusted Customer
Wednesday, 18 August 2021
Recommended
Very quick response and an easy to use product.
MothPrevention's Reply:
Thank you so much for your great review on our Clothes and Carpet Moth Traps. You may still see a few moths flying around, and yes they could very well be females or young males that are not yet sexually active. We advise keeping the Traps in place as they will work for 3 months after opening. That way you can further monitor for moths and make sure that the sexually adult male moths are still being caught. The traps can be moved around your home as long as they are placed 3 - 6 ft above carpet level. We also sell Moth Trap Refills which could be a less costly way of continuing your moth prevention, depending on how many traps you might need. If you need any further help or guidance from us please don't hesitate to contact us as help@mothprevention.com Best wishes Amanda
Trusted Customer
Wednesday, 18 August 2021
Received my order very quickly. They also sent follow-up emails. Excellent service.
Trusted Customer
Tuesday, 17 August 2021
It's been a week, not one moth in3 traps. I must have discriminating moths
These do not work, so far.....and way too awkward to stick anywhere.
MothPrevention's Reply:
We really appreciate your feedback and we know how distressing having a moth problem can be. Have you identified the moth that is present in your home? Our Traps attract Indian Meal Moths and Mediterranean Flour Moths. Have you only seen moths flying around or have you found some larvae in your food storage areas too? The larvae will eat away at your grains, bread, pulses, and dried food and exposed food stuffs. If you would like us to help identify the moths please send us a photo to help@moth-prevention.com We are here to help! Best wishes Amanda
Trusted Customer
Monday, 16 August 2021
Easy to order and shippedfast
Fast ship clean packaging of strips and easy to order
Sera Deva
Sunday, 15 August 2021
No effect on the moth population after 2 weeks
I have a huge moth infestation and I put out all of the traps I received in all of the recommended places. The traps caught a total of 1 moth over almost 2 weeks.
MothPrevention's Reply:
We are sorry to hear of your disappointment with your purchase. It sounds like you may have another moth species. We will reach out to you directly to work on identification and to work through your issue. Thank you for your patience while we help. Best wishes Amanda
Trusted Customer
Friday, 13 August 2021
Why won’t it send?
Can’t get response to send
MothPrevention's Reply:
So sorry, but we cannot understand the issue highlighted in your feedback - we’ll be reaching out to you immediately to clarify and offer assistance Best wishes Amanda
Donald deGraffenried
Wednesday, 11 August 2021
It woring and I am seeing a big improvement. !!!!
The method is working, captured many moths. I would say a 75% improvement and still capturing moths. Have found one nest and got rid of it.
MothPrevention's Reply:
Dear Donald Thank you for your great review on our Powerful Pantry Moth Traps. These traps are non-toxic, odorless and safe to use in the kitchen. They have an 8 week life span so will gradually get rid of the moths over time and we would advise keeping them in place to further monitor for the presence of moths. Best wishes Amanda
Donald deGraffenried's Reply:
Ok, here is the update. Great reduction in the nasty things but we discovered and disposed of two nests. I see fewer and fewer of them and I think we will get them all. I have had these mamn critters for years and your product is nothing short of a miracle. I like that I can give you feedback as to the progress. ty !!!!!!!!
MothPrevention's Reply:
Dear Donald Thank you so much for the update and we are delighted to read that you are winning the battle against the moths! Best wishes Amanda

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4.5/5
based on Independent Customer Feedback